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Glenn_T
Engaged Sweeper

Hello everyone,

I'll try to explain my problem as a layman.

I have about 80 assets. not all PCs have been scanned properly for about 2 months. the Successful scan date is old. Where can I see why the scan was not perfect?

A few months ago there was a problem that not all Win 10 computers were scanned anymore. then there was a registry patch to fix this. is there a newer patch that has to be installed on the pcs so that the scan runs properly again?

7 REPLIES 7
Glenn_T
Engaged Sweeper
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

We have not tested if there are any other workarounds outside of keeping the assets up to date, so this would be trial and error, and we can't provide support for this.

Glenn_T
Engaged Sweeper

it is a very old Windows Server with no updates. 

Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

That would explain the scanning issues. Alternatively, if your very old server still meets the LsAgent installation requirements, you could use our scanning agent instead: https://community.lansweeper.com/t5/requirements/lsagent-installation-requirements/ta-p/64467

Glenn_T
Engaged Sweeper

i use the connetion test toll an i get Error scanning WMI...

Glenn_T
Engaged Sweeper

i think this is the problem.

Windows DCOM Server Security

https://support.microsoft.com/en-us/topic/kb5004442-manage-changes-for-windows-dcom-server-security-... 

How can i fix it when i can not use a regystry key any more ?

 

Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

If the Microsoft DCOM changes indeed cause your scanning issue, these issues will disappear when your scanned clients and your scanning servers are entirely up to date with the latest Microsoft KB updates.