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HappyHeathen
Engaged Sweeper II
I would like to see the ability to create custom ticket dispatch and ticket closing rules by ticket type (in addition to ticket state)

Ticket Dispatch:
Add condition = "Ticket Type" with selection list for creating the rule

Ticket Closing:
Add a second grouping = "Ticket Type" in the selection list for creating the rule
1 REPLY 1
Esben_D
Lansweeper Employee
Lansweeper Employee
I added both requests to their respective feature requests regarding ticket dispatching improvements and ticket closing improvements.