Helpdesk custom fields being sent in email to user

[POPA]

Hello  - We use the helpdesk via email only.  We have setup custom fields for us to enter on new hire type tickets.  Things like computer name assigned, email assigned, phone number, ect.   We want to communicate these things as we fill them out  back to the requestor via email (just like a note is).    For whatever reason they are separate from a note.   Any ideas?

Thanks

[Obi_1_Cinobi · Accepted solution]

Hello there!

Unfortunately, this is working as intended. It's currently not possible to include custom fields in emails. This feature was requested before, so it was added to our customer wish list.