Frank - If Lansweeper has set the Helpdesk module to maintenance only and isn't focusing on it, could we please consider moving the module to opensource - with commit approval by Lansweeper? This would enable the community to help build the enhancements and modules that have been requested for years - and let Lansweeper vet the code before releasing it. Publish the coding standards and let the community build for you.
The tight Helpdesk integration is one of the huge benefits to Lansweeper... you have a single pane of glass for all your support. API for external ticketing systems is beneficial for those that already have another ticketing system, but hopefully sunsetting the Helpdesk module all together is not in the plans (Though it looks like it is from your note?) 😕
When it comes to coupling your scanned data with a helpdesk system, we would like to point out that we will be providing integrations with helpdesk systems like Zendesk, Freshdesk and more. We will obviously not EOL the Lansweeper helpdesk before these integrations are available.