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gdudley
Engaged Sweeper III
Hello -
1. I would like to be able to prevent an agent from receiving an email when he/she closes their own ticket and if an agent assigns themselves to a ticket. Seems redundant. Adding some more Auto-reply options would to configure this would be great.
2. I would like to be able to prevent a user from reopening a ticket if they respond to a closed ticket (e.g. if they respond with a "Thank You").
2 REPLIES 2
gdudley
Engaged Sweeper III
Ah I see what you mean. That will answer my first point.
satxx
Engaged Sweeper II
I think you can limit some mails the agent gets or the Agent can edit his/her own.
When the agent is logged in, up in the right corner you have the little cogwheel and In there the Agent can choose when or when not he/she wants to recieve emails.

Not sure if this is what u meant with your first point 🙂