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Sync to cloud (linking) error

julianbr
Engaged Sweeper

Hi! 

I need some help linking the installation to the cloud. I'm stuck on the current error: Initial push failed. Automatically retrying in 15 minutes. You can also retry the initial push manually. It always happens after "backing up database".

sync_errorlog:

 

2022-08-11 08:44:33,485 [86] INFO  LOGLANSWEEPERENTERPRISE ERROR Error creating backup  The backup cannot be performed because 'INIT' was requested after the media was formatted with an incompatible structure. To append to this media set, either omit 'INIT' or specify 'FORMAT'. Alternatively, you can create a new media set by using WITH FORMAT in your BACKUP statement. If you use WITH FORMAT on an existing media set, all its backup sets will be overwritten.
BACKUP DATABASE is terminating abnormally.
   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)
   at System.Data.SqlClient.SqlDataReader.TryConsumeMetaData()
   at System.Data.SqlClient.SqlDataReader.get_MetaData()
   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)
   at System.Data.SqlClient.SqlCommand.ExecuteScalar()
   at Lansweeper.Service.LECServiceAgent.BL.DatabaseSqlServerManager.(String , IDbConnection , Nullable`1 )
   at Lansweeper.Service.LECServiceAgent.BL.DatabaseSqlServerManager.(IDbConnection , String , String , String )

 

 All scan servers are running version: 10.2.3.0

I have tried to unlink/linking multiple times and all prerequisite checks are green.

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