i bought 500 licenses few weeks before this, but now I am not sure I want to invest in this software, due to possible surprises.
and when we will need more than 500? like 501? i have to pay 2000€ ???
what bother me more is the fact that this is not a buy and use software only, often we invest tons of time and money, and its expensive to change continuosly.
but scalability is not in this company dictionary. pretty sad.
They do nothing. We have recently ended up with 510 assets. We were told that we can keep our 500 license, but if we were needing to upgrade we would have to change to the new pricing model.
I am an IT admin and found lansweeper back over 10 years ago. I have recommended it at every employer I have been with and implemented it at 5 companies now. With the new pricing model I can no longer recommend LanSweeper as a viable option for small or medium size companies. With the packages in place and the new starter/pro/enterprise model I'm not sure I can even recommend it for anything but the largest of companies.
Firstly, all new licenses and upgrades will tier per 2000 until 10000. However, you purchased your 500 assets before our tiering system was changed. So your subscription will renew next year at its current value
I don’t know what the future will bring of course but for now, I know that your renewal will just be for 500 assets as long as you don’t upgrade your license. You can always cancel your renewal if the pricing over the years will change.
Secondly, We are sorry to learn that you are unhappy about our pricing.
We are rapidly developing the features of our software so our product can keep up with new IT assets and security risks. We believe this new pricing will help us to maintain the data quality of our software and guarantee that you have 100% visibility of your entire IT estate at all times.
As your concerns are important to us, we would like to extend you an invitation to discuss your personal situation in more detail in a conference call. We can set up a Microsoft Teams meeting at a date and time of your choosing. Please let us know when we can contact you.
“The end user may be remembering when Lansweeper was offering Legacy license pricing.
Lansweeper moved to $1 per asset price structure a couple years ago in preparation for the launch of our new Cloud platform.
They may have been on a legacy price plan. Lansweeper had been transitioning the legacy accounts to the $1 per asset pricing with gradual increases from 2019, 2020 and 2021.
The new Lansweeper plan provides access to their new Cloud platform and all the enhanced features that they have added to Lansweeper software.
[My company] concern has been the same for the majority of Lansweeper customers.
At the 1.00 msrp per asset, they are still the lowest option in the marketplace. The minimum order quantity is 500 assets, they scale in increments of 500 up to 3000 ,then scale in increments
Of 1000 assets.”