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‎11-13-2013 05:05 PM
Is there a way to troubleshoot warranty download problems? My lansweeper server has internet connectivity, but the warranty info is not downloading. Is there any logging I can look at or a queue to tell me what is happening?
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‎11-13-2013 05:10 PM
Dell, HP and Lenovo all changed their support websites recently, which broke several of our warranty scanning procedures. We implemented new procedures in Lansweeper 5.1, which is currently in beta. Our latest beta installer can be found here: http://lansweeper.com/forum/yaf_postst7944_Lansweeper-5-1-0-13-beta.aspx
Update instructions can be found on page 165 and beyond of our online documentation: http://www.lansweeper.com/documentation.pdf
We will most likely not implement a separate fix for Lansweeper 5.0, as we’re close to releasing the final Lansweeper 5.1 installer. If you are trying to scan Dell, HP or Lenovo warranty info, we recommend updating to the 5.1 beta and rescanning warranty information by hitting the Scan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options. You will be able to update to the final 5.1 release when it becomes available.
Update instructions can be found on page 165 and beyond of our online documentation: http://www.lansweeper.com/documentation.pdf
We will most likely not implement a separate fix for Lansweeper 5.0, as we’re close to releasing the final Lansweeper 5.1 installer. If you are trying to scan Dell, HP or Lenovo warranty info, we recommend updating to the 5.1 beta and rescanning warranty information by hitting the Scan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options. You will be able to update to the final 5.1 release when it becomes available.
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‎11-18-2013 09:48 PM
Strange enough, but true. Without upgrade (so still on 5.113) the Dell warranty is back.
Anyway, HP is still "hard to kill", so I'll check the last beta version...
Anyway, HP is still "hard to kill", so I'll check the last beta version...
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‎11-14-2013 04:54 PM
Can you try rescanning with the latest beta (5.1.0.16)
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‎11-13-2013 10:25 PM
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‎11-13-2013 05:10 PM
Dell, HP and Lenovo all changed their support websites recently, which broke several of our warranty scanning procedures. We implemented new procedures in Lansweeper 5.1, which is currently in beta. Our latest beta installer can be found here: http://lansweeper.com/forum/yaf_postst7944_Lansweeper-5-1-0-13-beta.aspx
Update instructions can be found on page 165 and beyond of our online documentation: http://www.lansweeper.com/documentation.pdf
We will most likely not implement a separate fix for Lansweeper 5.0, as we’re close to releasing the final Lansweeper 5.1 installer. If you are trying to scan Dell, HP or Lenovo warranty info, we recommend updating to the 5.1 beta and rescanning warranty information by hitting the Scan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options. You will be able to update to the final 5.1 release when it becomes available.
Update instructions can be found on page 165 and beyond of our online documentation: http://www.lansweeper.com/documentation.pdf
We will most likely not implement a separate fix for Lansweeper 5.0, as we’re close to releasing the final Lansweeper 5.1 installer. If you are trying to scan Dell, HP or Lenovo warranty info, we recommend updating to the 5.1 beta and rescanning warranty information by hitting the Scan All Asset Warranties Now button under Configuration/Scanning Setup/Server Options. You will be able to update to the final 5.1 release when it becomes available.
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