Your sync with Cloud generated an error - Error display even when Server and Cloud are in Sync

[Ben2]

Hi,

Cloud sync error

Your sync with Cloud generated an error. Data may fail to sync until this error is resolved.

Any body having this issue or know how to acknowledge it? The Server and the cloud link is up and working correctly.

[Obi_1_Cinobi · Accepted solution]

Hello there!

For cloud sync issues we recommend reaching out to our support team by sending an email to support@lansweeper.com.

For troubleshooting cloud sync issues, we require the following information:

• Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper scan server. 
• Program Files (x86)\Lansweeper\Service\Sync_errorlog.txt, as present on your Lansweeper sync server. 
• Program Files (x86)\Lansweeper\Website\App_Data\web_errorlog.txt, as present on your Lansweeper web server. (if it exists)
• Screenshot of the entire Configuration\Your Lansweeper License section in your Lansweeper web console. 
• Screenshot of the entire Configuration\Link With Cloud Site section (including the Scan Servers section).

We recommend compressing these files into an archive (zip/rar/7z) prior to sending them to drastically reduce their size.