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Forum Posts

Lansweeper service always stop even I restart it

Hi Team: In the passed days Lansweeper service always stop even I restart it.And I checked the log in C:\Program Files (x86)\Lansweeper\Service but I can’t understand it.I want to upload the gather log but it's too big even i try to compress it. It's...

wikilike7 by Engaged Sweeper
  • 68 Views
  • 0 replies
  • 0 kudos

Having Trouble Logging into Lansweeper Web Console

Hello!I'm trying to login to my Lansweeper Web Console but got a "Server Error in '/' Application." message. I have attached the complete error message.The Lansweeper application and SQL database are on separate servers.I restarted the Lansweeper ser...

lipet by Engaged Sweeper II
  • 189 Views
  • 2 replies
  • 0 kudos

Helpdesk ticket widget error

We use the widget page to see how many tickets are open of each ticket type. However, that widget seems to be bugged with the "Firewall" tickets.Currently it says we have 2940 Firewall tickets (see attached screenshot)But when I go to the firewall ti...

jackmilne by Engaged Sweeper
  • 186 Views
  • 1 replies
  • 0 kudos

How often does Lansweeper ping the assets?

Hello,Lansweeper does ping the assets and shows the successful ping with that green dot next to the assets IP address.My questions:How often does Lansweeper ping that asset? Every x minutes?And does Lansweeper ping the IP address or the hostname?Best...

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WuGe by Champion Sweeper
  • 146 Views
  • 1 replies
  • 0 kudos

bulk edit tickets with custom fields?

WE have several custom fields in our help desk module.  What we'd like to be able to do is edit multiple tickets at once.  Currently it only allows us to change basic fields, such as ticket type, ticket team, etc.   We'd like to be able to select mul...

pryan67 by Champion Sweeper II
  • 876 Views
  • 1 replies
  • 1 kudos

Resolved! Vulnerability management report

Hi all, Not sure if i should post this here, but i have a question regarding the vulnerability management reports option.I would like to create a report (csv) that includes all devices with all their vulnerabilities and their risk score. Is there a w...

spetrova by Engaged Sweeper
  • 1512 Views
  • 5 replies
  • 0 kudos

Database inventory in Lansweeper

Hi, would like to understand when Lansweeper will implement the inventory of databases using native credentials.  I understand that there is already a free standalone database scanner but need that information as part of the inventory of servers.Rega...

DonMario73 by Champion Sweeper II
  • 1892 Views
  • 4 replies
  • 1 kudos

Clear out users

Hello,I am new to the forums, but thought I'd give it a shot.We are all but completed on a migration from on prem AD to cloud with Entra ID, and intune. All devices, groups and users are cloud only.How do I clear out the old record of AD users? the u...

mykobrien by Engaged Sweeper
  • 3148 Views
  • 3 replies
  • 2 kudos