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Engaged Sweeper II
Hello, we have setup the incoming mail fonction, and disabled the creation of new ticket:

When the ID in the subject is not recognized:
X Reject E-mail
Make new ticket

But if someone remove everything in the subject, it create a new ticket.

How could we fix this issue, without disabling all incoming email to reply to ticket.

thank you


i finally get it working by adding`:

Ignored subject filters (regular expressions):
^((?!\[\[TI #).)*$

so i exlcude every email that didn't have our ticket id , and then if ticket id is wrong it's also ignored
Lansweeper Tech Support
Lansweeper Tech Support
Hi mverret,

Thank you for sharing this! I'm sure other people will find this very useful.

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