New preview capability - Track your hard-to-reach assets using IT Agent, the future of LsAgent

[Gilian]

Hi everyone!

Lansweeper is delighted to announce the availability of its new IT Agent in your Lansweeper Site, now in Preview. Track your hard-to-reach assets using the IT Agent which tracks the details of a single computer running Windows, Linux, or Apple MacOS and sends these directly to your Lansweeper Site.

How to access IT Agent in your Lansweeper Site

1. Open a browser and navigate to https://app.lansweeper.com.
2. Choose the Lansweeper Site to which you want to link the IT Agent Discovery. 
3. Go to Scanning > Discovery systems > Download installers/packages > IT Agent Discovery

A brief explanation

• Learn how to install/deploy IT Agent here.

• After a successful installation, the IT Agent(s) will be shown in your Lansweeper Site in Scanning > Discovery systems.

• To see the asset data, you can open Inventory > All assets (and you can use the search/advanced filter on the top right to filter on the specific assets/installation where IT Agent is running)

Product comparison

Lansweeper IT Agent vs LsAgent vs Network Discovery

Topic	Lansweeper IT Agent (Portable)	Lansweeper LsAgent	Lansweeper Network Discovery
Summary	Newest generation local tracking of any IT device running Windows, Linux or macOS device (including guest virtual machines and connected monitors)	Older generation local tracking of any IT device running Windows, Linux or macOS device (including guest virtual machines and connected monitors)	Discover all IT assets in your network. OT discovery will be added to the same installer/package later on
Asset reach	By default, local tracking only, no other network devices are discovered. This can be changed, but we recommend using Network Discovery for discovering network devices instead	Local tracking only, no other network devices are discovered. To discover network devices in combination with LsAgent, we recommend using Lansweeper On-Premise	Tracks both the machine running Network Discovery and discovers IT (and later OT) assets remotely
Asset data	Expanded default IT discovery data set (extra data like user info on macOS)	Default IT discovery data set	Expanded default IT (and later OT) discovery data set (extra data like user info on macOS)
Credentials	No credentials required for local tracking (runs as local system or similar elevated user by default). Credentials are optional for remote discovery but we advise to use Network Discovery for discovering network devices instead.	No credentials required for local tracking (runs as local system or similar elevated user by default).	Requires credentials to get all asset details remotely. Can recognize assets without credential though
Network access	Syncs with Lansweeper Site directly To sync with your Lansweeper Site, HTTP2 proxy is supported Check Install IT Agent Discovery - Lansweeper Community for connection requirements Send results to Network Discovery hub or to a file on a network drive for later import into Lansweeper Site. See Set up and run Lansweeper IT Agent Discovery Portable	Does not sync with Lansweeper Site directly HTTP2 proxy is not supported Requires a scan server to connect to (from a Lansweeper On-Premise installation). Can also connect first to Lansweeper LsAgent Relay server, see this link. Can save results to a file for import into Lansweeper On-Premise via scan server	Requires specific ports to be open on the assets to discover. See Ports scanned or used by Lansweeper To sync with your Lansweeper Site, HTTP2 proxy is supported
Auto update	Auto update on Windows, Linux and macOS	Auto update on Windows. Linux and macOS require manual updates	Auto update on Windows, Linux and macOS
Vulnerability risks	Built on .NET 8.0 with a reduced vulnerability risk in comparison to .NET FW 4.8	Built on .NET FW 4.8 (Windows) and .NET 6.0 (Linux, macOS)	Built on .NET 8.0 with a reduced vulnerability risk in comparison to .NET FW 4.8

Request for feedback

It's time for us to let you try and test this new feature. We hope this first version will give you an easy-to-deploy agent-based discovery.

Finally, we're all ears! Your feedback is valuable, and we'd love to hear it.

Feel free to share in the comments or share your logs and screenshots privately to preview@lansweeper.com

Kind regards,

Gilian De Raes
Product Manager | Lansweeper

[eputz]

@Gilian My Windows computer downloaded the 0.15.7 version yesterday lunchtime but following restarts appears to have not updated the running version which is still 0.15.2 - should it have auto-updated in light of the download? 

[eputz]

@Gilian - following up on Tuesday we can report that we're now seeing ITAgents auto-update to 0.15.7 and now hoping that scan dates and scan information will start updating in our cloud site soon.

[Gilian]

@eputz thanks for sharing. Meanwhile the team is working on a newer patch version which will contain a fix for the last scenarios where the data isn't being refreshed. Hopefully 0.15.7 does already cover yours and keeps updating the asset data. Otherwise could you let us know and share a log file ("C:\Program Files\Lansweeper IT Agent Discovery\sensor\logs\Lansweeper.IT.Hub.log") of your IT agent to preview@lansweeper.com ?

[avillarreal]

Hello @Gilian,

Is there a way to "relink" a computer that was removed from the scanning targets? or do I need to do a reinstall and remove the asset from the console?? 

It happens to me that on my test computer I install/uninstall several times the client... but it was added several times on the scanning targets page, so I delete them, but it didn't appear again after a reinstall... Any idea?

[Gilian]

@avillarreal ,

@avillarreal In Scanning > Discovery sources, you'll see a row for each time you install the client/IT Agent.
If you remove the source, the asset will still remain in your inventory.
During this preview phase, you could remove the asset(s) from your inventory, reinstall the IT Agent client and see a new record in Scanning > Discovery sources and in Inventory > Assets

Once the reconciliation engine is more finalized, these multiple asset records in your inventory will be merged into 1 and you'll see which of the sources brought in the data at what time.

The assets from deleted sources, can be found in your inventory, having the "unlinked" icon in the first columns

[avillarreal]

The weird thing is that it doesn't appear on the scanning targets... But on the computer (even after I manually delete the assets and check that there wasn't on the scanning agents was marked as if there was another installation there:

Let me know if you need any information about it.

[Gilian]

@avillarreal IT Agents are visible in Scanning > Discovery sources, not in scanning targets. The instruction when the scanning should happen is configured in Scanning > Discovery actions

[avillarreal]

@Gilian Correct, but it's not shown at that part either... It appears on the inventory, but not on the discovery sources... But from yesterday until now is still not shown... The number of current sources wasn't changed from yesterday...

I just try a resync and no luck either 😞 

[Gilian]

@avillarreal 
As it's from a test machine, could you try:

* Removing all related assets of MXRA-PF3DWCG6
* Removing all discovery sources of MXRA-PF3DWCG6
* Generating a new discovery source linking code (scanning > discovery sources > link discovery source)
* Downloading the IT Agent installer (scanning > discovery sources > download installer)
* Uninstalling IT Agent on MXRA-PF3DWCG6
* Installing IT Agent on MXRA-PF3DWCG6 using the new linking code

[avillarreal]

Already did all those steps... But seems it's leaving something behind... I remove the client... and I can't remove the discovery sources as they are not shown there... remove the entire asset... I clear the registry from the computer too install the client using a fresh code... and registers again... but it still shows that it was added on December... even that it wasn't found before I try to add it back.