Question
When attempting to use the Auto-update feature in a Lansweeper installation, the update process reports that 25 GB or more of free disk space is required.
This appears to be related to backup operations performed during the update. The installation contains a large number of historical Helpdesk attachments that must be retained, but these files do not necessarily need to be included in the auto-update backup because server-level snapshots are already in place.
Is it possible to exclude specific folders (such as Helpdesk attachments) from the automatic backup process?
Answer
As part of the Lansweeper auto-update process, several backups are created to ensure data integrity and allow recovery if an update fails. These backups are mandatory and include the following:
- A database backup, when the database is hosted on the same server as Lansweeper
- A backup of the Lansweeper installation folders located in Program Files, which includes:
- Custom UI files
- Helpdesk attachments
At this time, there is no supported option to exclude specific folders or data from the backup process performed during an auto-update. The free disk space requirement is therefore expected behavior, even if alternative backup or recovery mechanisms (such as server snapshots) are already in place.
