Issue
After migrating Lansweeper from an old server to a new server, the Knowledge Base appears to load correctly, and articles are visible within their folders. However:
Cause
Not all required data directories were migrated from the old server to the new server. While the database connection allows articles to display, the search indexes and file storage locations required for searching and rendering images are missing.
Resolution
Verify that the following directories were copied from the old server to the new server during the migration.
1. Knowledge Base and Ticket Search Indexes
These files are required for Knowledge Base and ticket search functionality.
Path:
Program Files (x86)\Lansweeper\Website\App_Data
Ensure the entire App_Data folder from the old server is present on the new server.
2. Attached and Embedded Files (Images, Attachments)
This directory contains all files and images attached to or embedded in tickets and Knowledge Base articles.
Path:
Program Files (x86)\Lansweeper\Website\helpdesk\files
Ensure this folder and its contents were fully copied from the old server.
Additional Information
For a complete overview of where scanned data, user-submitted data, reports, and settings are stored in Lansweeper—particularly useful for backup, restore, and migration scenarios—refer to the following article:
https://community.lansweeper.com/t5/lansweeper-maintenance/where-are-lansweeper-data-reports-and-set...
Summary
If the Knowledge Base search does not return results and images appear broken after a server migration, confirm that both the search index directory and the helpdesk files directory were successfully migrated. Restoring these directories resolves the issue in most cases.
