brodiemac2
Champion Sweeper
since ‎12-16-2019
a month ago

User Statistics

  • 48 Posts
  • 2 Solutions
  • 23 Kudos given
  • 8 Kudos received

User Activity

What tools are available to troubleshoot the helpdesk module? We have it setup and running but occasionally, certain emails are being ignored instead of creating tickets. Is there a log I can look at?
Would love to have a sort by option of create date.
I would like to create a stale ticket report that shows all tickets that have had no update in 7 days or more. I'm basing it on the report of tickets worked on during the last 7 days. My report works but I get a lot of duplicates. What's your best...
I would like to monitor an inbox for email and ignore everything except our own domain. How would I do that?
Need help modifying the lsagent not seen in 7 days report to show only active devices. Any help is always appreciated.