If you initiated a Lansweeper Cloud-first installation and attempted to add your Lansweeper Cloud license through the Lansweeper on-premises web console, you will receive the following error:
This error occurs if you're an existing Lansweeper Cla...
When running Lansweeper solely in the cloud-based environment, you could be requested by the Lansweeper Support or Sales department to enable the Lansweeper Classic local web console. This could be requested for a specific configuration that is not ...
From version 10.4 onwards, Lansweeper can be installed and immediately linked to the Cloud environment. The Lansweeper installer will, from now on, allow you to create a trial site and link to the Cloud immediately during the installation. Use the s...
Installing Lansweeper and viewing your scanned data immediately in your Cloud site can be done in just a few clicks. You only have to complete your account, download the installer, run it, and your scanned data will be synced with no extra steps.
De...
We renamed the Lansweeper Pro Tips section in our User Forum to "Lansweeper quick tech solutions". In this section, you will be able to find useful tips and tricks from the Lansweeper Support team.
Hi, For each ticket type, there is a button "Alter custom fields", which allows you to set conditions for fields.
You can set conditions based on a value filled or not to show another field, as shown in the screenshot below. You can just drag anot...
Hi,We've noticed you also contacted Lansweeper Support for this. There seems to be a datatype mismatch that caused this. Steps to solve this were sent through the support ticket.
Hello, We would not recommend using the asset ID as a valid identifier for your assets. The asset ID is created based on the primary key field and is incremented by the database itself. So if an asset gets deleted and rescanned, it will get a new ide...
Hi,Indeed, if extended monitor scanning is enabled, monitors will count towards your licensed assets and could push you over the license limit. You can switch monitor scanning off, though. Monitors will still be scanned, but with less detailed inform...
Hi, Can you check if the required email templates are enabled under Configuration\E-mail settings? Scroll down to the bottom of the page to see if the templates are enabled.
