07-24-2017 03:38 PM - last edited on 11-07-2022 12:12 PM by Mercedes_O
'Is it plugged in?' or 'Try again when sober' are just a few examples of ticket types you don't want your users to see. Let your imagination run wild!
Tip: Ticket types can be added under Configuration/Ticket Content in the Lansweeper Web Console.
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07-27-2017 07:55 PM - last edited on 11-07-2022 12:12 PM by Mercedes_O
Too poor for Lansweeper Help Desk, but wanted to share
Mike Tully (mtully)
City of Milwaukee
07-26-2017 03:40 PM
07-26-2017 02:10 PM - last edited on 11-07-2022 12:07 PM by Mercedes_O
Rarest Ticket Type
07-26-2017 03:17 AM - last edited on 11-07-2022 12:08 PM by Mercedes_O
We track the root causes on problems in our Lansweeper helpdesk.
At one point I messaged my manager that "Sometimes SCCM has problems ¯\_(ツ)_/¯" and we probably need a new root cause for that.
I got what I asked for.
07-25-2017 11:40 PM - last edited on 11-07-2022 12:09 PM by Mercedes_O
A few years ago, I was on my way into work and only about 30 minutes away from the office when I got a phone call about the CEO having some computer troubles.
I asked what the problem was...
He said I brought my laptop in a bag with a thermos of tea and the tea leak out.
I said, ok no problem I'm on my way in don't turn it on.
He said ok.
15 minutes later I got another call from him saying he tried to dry the laptop out by putting it on top of the radiator, but it was too hot and melted the bottom of the laptop.
I said, ok no problem I'm a few minutes away please just leave it alone and I'll be right there.
He said ok.
At this point I decided it might be a good idea to hit the gas and drove a little faster.
I got to the office about 10 minutes after that and went straight to his office.
Most people would give up on fixing things at this point, but this CEO was very clever and had ample resources at his disposal.
As I walked into his office I found one of the company's shop maintenance guys with tin snips and cutters trying to cut out all the "extra" plastic and metal of the computer.
I was horrified and amazed, because they said he got it to boot... Needless to say first thing I did was backup his computer.
After I got him a spare laptop and copied back all his stuff I decided it was worth a shot to call HP for their "HP accidental damage protection" thinking to myself this would never be replaced.
Not long after I got a hold of a rep from overseas he asked me to send a picture so they could see the damage. I did. They thought I was on hold or mute but nope... I could hear the tech call over his buddy’s and they all had a good laugh at this.
I've attached the picture so I hope you have a good laugh too.
07-25-2017 05:56 PM - last edited on 11-07-2022 12:09 PM by Mercedes_O
I actually created this Ticket Type from this particular issue, and have only needed to use it a couple times since then:
deploy user memory because all systems slow
This is not applied for issues where the users are not expected to know what is going on with their computer as part of their daily lives, because I know not everyone is tech savvy, but more for those rare instances of extreme face-palming, head shaking, unnatural lack of ANY technological common sense in a person who uses a computer as part of their daily routine.
Dana A Stowell
McCurtain Memorial Hospital
07-24-2017 09:31 PM
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