Runtime error on install

[almor]

Hi

i cann't install the beta on my test server.
I have this error:


WindowsXP SP3
MS SQL Express 2008
Old version of Lansweeper is installed on this PC and work nice

[almor]

now it's ok. Thanks

[Hemoco]

Could you please try downloading this updated setup file:

[almor]

yes, the computers belong to a domain an Samba
The installer was run from domain user, who has a admin's rights on PC.
I tryed to start it from local admin, nothing changed

[Hemoco]

Thanks.
Does the computer belong to a workgroup or domain?
If domain: what type of domain (samba, win2000, win2003)

[almorr]

first result was from my test server
this one from prod.server:

2010-04-13 10:08:05.765   Log opened. (Time zone: UTC+02:00)
2010-04-13 10:08:05.765   Setup version: Inno Setup version 5.3.6 (a)
2010-04-13 10:08:05.765   Original Setup EXE: C:\beta40\Setup.exe
2010-04-13 10:08:05.765   Setup command line: /SL5="$F390262,8677795,64512,C:\beta40\Setup.exe" 
2010-04-13 10:08:05.765   Windows version: 5.01.2600 SP3  (NT platform: Yes)
2010-04-13 10:08:05.765   64-bit Windows: No
2010-04-13 10:08:05.765   Processor architecture: x86
2010-04-13 10:08:05.765   User privileges: Administrative
2010-04-13 10:08:05.796   64-bit install mode: No
2010-04-13 10:08:05.796   Created temporary directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-49PBA.tmp
2010-04-13 10:08:12.312   OS: osWinXpPro
2010-04-13 10:08:12.484   Previous Data:
2010-04-13 10:08:12.484   	DboInstalled: yes
2010-04-13 10:08:12.484   	SvcInstalled: yes
2010-04-13 10:08:12.484   	WebInstalled: yes
2010-04-13 10:08:12.484   	InstConnectionString: Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=False;Data Source=JOSKIN_0107\SQLEXPRESS
2010-04-13 10:08:12.484   	WebInstMode: 
2010-04-13 10:08:12.484   	StopWWW80: no
2010-04-13 10:08:12.484   	iisWebSiteID: 
2010-04-13 10:08:12.484   	iisWebSite: 
2010-04-13 10:08:12.484   	iisVDir: 
2010-04-13 10:08:12.484   	iisPort: 
2010-04-13 10:08:12.484   	lswSvcPort: 9524
2010-04-13 10:08:12.484   New installation detected:
2010-04-13 10:08:12.484   	Installation Path: C:\Program Files\lansweeper
2010-04-13 10:08:12.484   	Installed version: 3.5.2	Currently installing: 4.0 
2010-04-13 10:08:12.796   	Service version: 3.5.2.4	Currently installing: 4.0.0.16	Upgrade required: yes
2010-04-13 10:08:12.796   	Service UserName: JOSKIN\administrateur
2010-04-13 10:08:12.796   	Website version: 0	Currently installing: 4001	Upgrade required: yes
2010-04-13 10:08:15.625   	Website version: 0	Currently installing: 1	Upgrade required: yes
2010-04-13 10:08:16.000   Exists HKLM\software\Microsoft\INetStp @ProductString
2010-04-13 10:08:17.593   ------------ Lansweeper Setup Started ------------
2010-04-13 10:08:17.593   OS: Microsoft Windows XP ProfessionalVersion 5.1 (Build 2600:  Service Pack 3)
2010-04-13 10:08:17.593   Inst: 4.0.12
2010-04-13 10:08:17.687   InitializeWizard raised an exception (fatal).
2010-04-13 10:08:17.687   Exception message:
2010-04-13 10:08:17.687   Message box (OK):
                          Runtime Error (at 322:631):
                          
                          External exception EEDFADE.
2010-04-13 10:08:35.328   User chose OK.
2010-04-13 10:08:35.328   Deinitializing Setup.
2010-04-13 10:08:35.375   Lansweeper Setup Aborted! Failed Actions: Setup aborted on ! Failed Actions: none
2010-04-13 10:08:35.406   Log closed.

[almor]

same result with the last beta

2010-04-13 09:48:25.546   Log opened. (Time zone: UTC+02:00)
2010-04-13 09:48:25.546   Setup version: Inno Setup version 5.3.6 (a)
2010-04-13 09:48:25.546   Original Setup EXE: C:\Documents and Settings\Administrateur\Bureau\beta40\Setup.exe
2010-04-13 09:48:25.546   Setup command line: /SL5="$110360,8677795,64512,C:\Documents and Settings\Administrateur\Bureau\beta40\Setup.exe" 
2010-04-13 09:48:25.546   Windows version: 5.01.2600 SP2  (NT platform: Yes)
2010-04-13 09:48:25.546   64-bit Windows: No
2010-04-13 09:48:25.546   Processor architecture: x86
2010-04-13 09:48:25.546   User privileges: Administrative
2010-04-13 09:48:25.562   64-bit install mode: No
2010-04-13 09:48:25.562   Created temporary directory: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\is-AF171.tmp
2010-04-13 09:48:28.625   OS: osWinXpPro
2010-04-13 09:48:28.640   Previous Data:
2010-04-13 09:48:28.640   	DboInstalled: yes
2010-04-13 09:48:28.640   	SvcInstalled: yes
2010-04-13 09:48:28.640   	WebInstalled: yes
2010-04-13 09:48:28.640   	InstConnectionString: Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=False;Data Source=XP_RES_19\SQLEXPRESS
2010-04-13 09:48:28.640   	WebInstMode: 
2010-04-13 09:48:28.640   	StopWWW80: no
2010-04-13 09:48:28.640   	iisWebSiteID: 
2010-04-13 09:48:28.640   	iisWebSite: 
2010-04-13 09:48:28.640   	iisVDir: 
2010-04-13 09:48:28.640   	iisPort: 
2010-04-13 09:48:28.640   	lswSvcPort: 9524
2010-04-13 09:48:28.640   New installation detected:
2010-04-13 09:48:28.640   	Installation Path: C:\Program Files\lansweeper
2010-04-13 09:48:28.640   	Installed version: 3.5.1	Currently installing: 4.0 
2010-04-13 09:48:28.828   	Service version: 3.5.2.4	Currently installing: 4.0.0.16	Upgrade required: yes
2010-04-13 09:48:28.828   	Service UserName: JOSKIN\Administrateur
2010-04-13 09:48:28.828   	Website version: 0	Currently installing: 4001	Upgrade required: yes
2010-04-13 09:48:31.437   	Website version: 0	Currently installing: 1	Upgrade required: yes
2010-04-13 09:48:31.593   Exists HKLM\software\Microsoft\INetStp @ProductString
2010-04-13 09:48:31.734   ------------ Lansweeper Setup Started ------------
2010-04-13 09:48:31.734   OS: Microsoft Windows XP ProfessionalVersion 5.1 (Build 2600:  Service Pack 2)
2010-04-13 09:48:31.734   Inst: 4.0.12
2010-04-13 09:48:32.343   InitializeWizard raised an exception (fatal).
2010-04-13 09:48:32.343   Exception message:
2010-04-13 09:48:32.343   Message box (OK):
                          Runtime Error (at 322:631):
                          
                          External exception EEDFADE.

[slimbyte]

For unfinished setup (a failed setup) you may find a log file in %Temp% folder.
The log file name looks like Setup Log 2010-04-09 #001.txt.
Please find the latest created none and post content here.

[Hemoco]

Do you have the exact same error code?
Do you have an install.log file?

[scottl]

Did you find an answer to this problem? I'm getting the same error when running setup.

Lansweeper 4.0Beta v12/03
OS: Microsoft(R) Windows(R) Server 2003, Web Edition SP2 (with latest updates)
Web Server: IIS v6.0
.Net: Framework 2.0 SP2, Framework 3.0 SP2, Framework 3.5 SP1

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