This page explains how to purchase additional agent licenses, request a time-limited agent trial, and how to change agents into regular users.
The Lansweeper Classic software includes a fully functional helpdesk. Within the ticketing system, you have regular users that can only submit tickets and helpdesk agents that can both submit and respond to tickets.
The helpdesk part of Lansweeper is licensed on a per-agent basis. An unlimited number of users can ask questions via tickets, but you pay a fee per agent that replies to and handles those tickets. One free agent license is included in all existing and newly purchased Lansweeper licenses and additional agent licenses can be purchased through our online store.
Users can be made agents in the Configuration > User Access & Roles section of the web console. When you first install Lansweeper Classic or update from an older Lansweeper release, you are given access to an unlimited number of helpdesk agents for a period of 20 days. When this trial period expires, you will need to purchase additional agent licenses if you require more than one helpdesk agent.
If you have more than one helpdesk agent and your agent trial or separately purchased agent licenses expire, your secondary agents are deactivated and are no longer able to use agent functions within the helpdesk. These agents will see the "You are currently an inactive helpdesk agent" message when logging in.
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