When you start setting up a link with your Cloud site, some prerequisite checks are performed to ensure your installation is ready to link. When you select Link with Cloud site in your local web console, a popup is presented with a pass/fail indication for a number of prerequisite checks. One of the checks is whether your Lansweeper license is eligible for linking with Cloud.
Why is my Lansweeper license checked?
Not all Lansweeper licenses are eligible for linking with Cloud. Your license's eligibility to link with a Cloud site is evaluated based on a number of factors, including license type. Certain legacy licenses are not eligible for instance.
What do I do if the license check fails?
Make sure you've applied your most recently received Lansweeper license. Try syncing with Cloud again if you've applied a different license. If the issue persists or you're already using the correct license, please contact the Sales team to discuss your licensing situation.
