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04-17-2016 08:30 PM - edited 06-05-2024 09:15 AM
From version 6.0 onward, the Lansweeper Classic software includes a fully functional helpdesk. At its core, the helpdesk is a resource for sharing knowledge with people inside or outside of your company. It boasts a robust ticketing system that allows people to ask each other questions and request support. It also includes a knowledge base to share articles on a variety of topics, a company news widget and a calendar to keep track of meetings, vacation days and more.
You'll notice the Helpdesk menu in the Lansweeper Classic web console where you can view and respond to incoming tickets. If your company has no immediate need for a helpdesk, it is possible to disable section.
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