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Forum Posts

Unannounced Lansweeper price quadrupling

So apparently since today you have to license a minimum of 2000 Assets, quadrupling the price for everyone below 500 Assets.We happily payed 500€ for 180 Assets. But paying for 2000? There is no way.Will there be an option to stay on the 500 Assets t...

ThKl by Engaged Sweeper II
  • 7069 Views
  • 38 replies
  • 9 kudos

Could not activate API token

I am trying to follow the instructions for setting up an API bearer token but every time Hit authorize I get this error: "result=failure&message=Could+not+make+access+token+requests.The+feature+has+been+deprecated,please+download+the+latest+Postman+a...

Cobra7 by Champion Sweeper
  • 20 Views
  • 2 replies
  • 1 kudos

Resolved! Insert local image missing after latest upgrade on-prem?

I'm pretty sure I used to insert images from local link instead of just 'url', prior to the latest upgrade, which I performed earlier today. Did something change or do I need to change a setting now in order to insert an image into a ticket comment t...

Lapland by Engaged Sweeper
  • 31 Views
  • 2 replies
  • 0 kudos

Resolved! Open C$

All of a sudden the Open C$ action has stopped working, when I click on it I get the vbs file that opensSet objShell = CreateObject("Shell.Application")objShell.ShellExecute WScript.Arguments(0), "", "", "", 1nothing has changed on our end, it does t...

markh65 by Engaged Sweeper
  • 52 Views
  • 1 replies
  • 0 kudos

Report to get "last seen computer" of users in specific group

Hello,My report is now showing the users in the AD group I want:Select Top 1000000 tblADusers.Username,tblADusers.Name,tblADGroups.Name As ADGroupName,Case tblADGroups.GroupTypeWhen -2147483646 Then 'Security - Global'When -2147483644 Then 'Security ...

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Alex-IT by Engaged Sweeper
  • 18 Views
  • 0 replies
  • 0 kudos

Resolved! Is it possible to make a software report using "less-than" version?

So I am needing to make a report that will show all the computers that have a particular software installed and it's version is less than 1.3.24 I'm aware of how to make one that uses NOT LIKE, but in this case I have users that are also beta testing...

NCI_Matt by Engaged Sweeper
  • 61 Views
  • 3 replies
  • 0 kudos

NAS drive space

is there any way to allow lansweeper to show Drive size and amount of storage used in regards to NAS Synology and NAS Nimble units I tried OID's for the Synology and it could not get info.  

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Incorrect display of Microsoft Apps

Hi there,thats my first entry in the Lansweeper forum....I try to uninstall Microsoft Apps. At first I tried to use a powershell script (without lansweeper), which works successfully. When I display the overview of installed apps with powershell, the...

MF_1 by Engaged Sweeper
  • 11 Views
  • 0 replies
  • 0 kudos

Chrome/IE/FF/Browser Extensions/Addins

It would be EXTREMELY useful if LANSWEEPER could generate a report of all Browser Addins/Extensions installed on all machines.Iv seen a few various hacks that can be done by manually scanning the folder/registry for this, but we want to view ALL addi...

d_scott by Engaged Sweeper II
  • 478 Views
  • 2 replies
  • 5 kudos

Windows software scan issues

Windows software Tencent WeChat for PC didn't show up for all installed PCs. Only few PCs show in software report. Should it caused by software name is Chinese characters?

Helpdesk Filtering

I have multiple agents using Lansweeper helpdesk and only a few of them are getting stalled out results (about 90% of the time failure, and about 10% successful) when filtering tickets in Helpdesk after migrating from CompactSQL to SQL LocalDB during...

Viewing Closed Tickets

We have just installed and started using Lansweeper. I have used the Lansweeper asset management system for years (although I did not administer the system) but we are new to the Help Desk system. We have setup the initial ticket templates, teams, et...