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Text message based on urgent priority

All Agents get a text message when a user creates an urgent ticket in our current help desk system. This is because we're a small team and sometimes there's no one watching the system to assign incoming tickets. We need this to function in the Help...

Notifications Subject Changes

Hello - Does anyone have the issue of changing the subject in the ticket and the email notifications still show the original subject of the ticket?

gdudley by • Engaged Sweeper III
  • 4864 Views
  • 1 replies
  • 0 kudos

Help Desk Agent receives all the tickets from end-users

Hi,We'd like to enable all end-users to open ticket from the tickets webpage and let the only Agent enabled to receive all of these tickets and manage them.i did some tests but after creating a ticket with an end-user (no privileges at all), i cannot...

itsaleri by • Engaged Sweeper II
  • 8212 Views
  • 3 replies
  • 1 kudos

Scanning Extreme Networks switches

I used to be able to scan our extreme network switches and get pretty detailed information about what was connected to which port. We lost our old server and had to create a new one. Since then we are getting no information on our extreme network s...

pfenton by • Engaged Sweeper III
  • 4032 Views
  • 1 replies
  • 0 kudos

Resolved! remotedeployment64

I created a simple one line deployment package to run a command remotly on a computer in our AD.The command runs and the program starts fine, but a blank terminal screen is left on the users screen running remotedeployment64.I gather that for some re...

brynjarsj by • Engaged Sweeper
  • 5914 Views
  • 2 replies
  • 0 kudos

Resolved! CompactToServer Can not start

Dear Community,i can not start CompactToServer.exeI want to move from Compact File to Server.Are there some System Requierements?This is my Error Log 05.12.2016 09:40:34: Stopping service12/05/2016 09:40:38: Starting update: Create Tables12/05/2016 0...

R_S by • Engaged Sweeper II
  • 24338 Views
  • 3 replies
  • 1 kudos

Resolved! Equivalency of Premium License

We have a Premium Unlimited license. I was looking at the current license types and this is no longer listed. Paid versions are now Standard, Professional & Ultimate. What does premium equate to in this list?Thanks.