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Contact external mail / helpdesk - external mail

codde
Engaged Sweeper II
How can I add a person or external hotline in the communication in a ticket?
I mean how can I request e.g. the manager for approval or raise a ticket in a partner portal via send them a mail?

I posted already in another thread (https://www.lansweeper.com/forum/yaf_postst21815_Contact-external-mail---helpdesk.aspx#post68259) but I think this was the wrong
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