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cajohnson
Engaged Sweeper II
Our LS is completely down and unaccessible right now. We receive the following error. Any assistance would be greatly appreciated. I have also emailed support.


Webserver Error
https://helpdesk.xxxxx.org/login.aspx
An unexpected error occurred. To troubleshoot this issue, please contact support@lansweeper.com and provide:

A screenshot of this error message. Include your entire browser window.
Program Files (x86)\Lansweeper\Service\Errorlog.txt, as present on your Lansweeper server.
Program Files (x86)\Lansweeper\Website\App_Data\web_errorlog.txt
Program Files (x86)\Lansweeper\Service\Lansweeperservice.exe.config.
Program Files (x86)\Lansweeper\Website\web.config.
Technical details:
Could not run BEGIN TRANSACTION in database 'lansweeperdb' because the database is in emergency mode or is damaged and must be restarted. The statement has been terminated.


Webversion: 7.2.107.4
1 REPLY 1
cycleheat
Engaged Sweeper III
I would contact support via email, they don't monitor the forums for problems like this.

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