Dell warranty lookup not working

[stevethompson]

Hi

I've noticed our new Dell devices aren't populated with the warranty and purchase information on the asset information.

It scans the device fine, but when I click on the scanned serial number on the asset I am redirected to Dell's support landing page.

Anyone else have this? I'm using version 9.1.20.2 and there's no proxy.

Wondered if Dell's API is broken or changed, a quick Google suggests it can be problematic.

Thanks

Steve

[kcolemanPTA]

I tried to report this same issue today. Here's the current URL format:

http://www.dell.com/support/my-support/us/en/04/product-support/servicetag/A1B2C3D?show_warranty_mod...

It should be changed to:

https://www.dell.com/support/product-details/en-us/servicetag/A1B2C3D/overview

Where A1B2C3D is the service tag.

It has been stable for years at this new URL from dell but it hasn't been fixed with any updates yet. This is still an ongoing issue in version 12.4.0.1

[LANGuy]

Follow these instructions: https://www.lansweeper.com/knowledgebase/adding-manufacturer-support-links/
using the link by looktall.

[KevinA-REJIS]

Regarding the Dell serial number link, a while back Dell changed the URLs to no longer use the serial number, so there's no way to link directly to an asset anymore.

[looktall]

KevinA-REJIS wrote:
Regarding the Dell serial number link, a while back Dell changed the URLs to no longer use the serial number, so there's no way to link directly to an asset anymore.

this link still works just fine.
https://www.dell.com/support/home/en-au/product-support/servicetag/{assettag}/overview

[KevinA-REJIS]

looktall wrote:

KevinA-REJIS wrote:
Regarding the Dell serial number link, a while back Dell changed the URLs to no longer use the serial number, so there's no way to link directly to an asset anymore.

this link still works just fine.
https://www.dell.com/support/home/en-au/product-support/servicetag/{assettag}/overview

Interesting, when you search by service tag and click that asset, it substitutes a long string of characters for the service tag in the URL, but when using your link it doesn't. I guess Lansweeper could rework the asset page link to use that structure...at least, until Dell changes it again.

[tobeperry]

Dell serial number lookup not working for version 9.1.30.1 also