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Helpdesk: Time worked per agent, this month (Built-in)

Nick_VDB
Champion Sweeper III
Added in v.6.0.100

The report below lists the sum of the time worked values per agent that was added in the current month.

The report will only list users that meet all of the following criteria:
  • The time worked is added to the note of an agent.
  • The time worked is added to a note that was sent in the current month.
  • The time worked is not added to notes in a ticket that has been set to ‘Ignore’.


Select Top 1000000 htblusers.name As Agent,
htblusers.username,
htblusers.userdomain,
Case htblagents.active When 1 Then 'Yes' Else 'No' End As IsLicenced,
Convert(nvarchar(10),Ceiling(Floor(Convert(integer,WorkTime.MinutesWorked) /
60 / 24))) + ' days ' +
Convert(nvarchar(10),Ceiling(Floor(Convert(integer,WorkTime.MinutesWorked) /
60 % 24))) + ' hours ' +
Convert(nvarchar(10),Ceiling(Floor(Convert(integer,WorkTime.MinutesWorked) %
60))) + ' minutes' As TimeWorked
From htblusers
Inner Join htblagents On htblusers.userid = htblagents.userid
Left Join (Select Top 1000000 htblnotes.userid As UserID,
Sum(htblnotes.timeworked) As MinutesWorked
From htblnotes
Inner Join htblticket On htblticket.ticketid = htblnotes.ticketid
Where DatePart(mm, htblnotes.date) = DatePart(mm, GetDate()) And
DatePart(yyyy, htblnotes.date) = DatePart(yyyy, GetDate()) And
htblnotes.timeworked Is Not Null And htblticket.spam <> 'True'
Group By htblnotes.userid) As WorkTime On htblagents.userid = WorkTime.UserID
Where htblusers.name <> 'system'
Order By WorkTime.MinutesWorked Desc,
Agent
1 REPLY 1

mlizarbe
Engaged Sweeper
New to Lansweeper. Is there a way to pull data for specific months on this report?