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kslim
Engaged Sweeper

In troubleshooting why Lsagent is not reported back to server, I noticed that Lsagent will check whether the asset status in server before scanning.

In my case, "Asset is Not Enabled"; hence, the data is not refreshed on the LS server. 

Questions:

1) Where do I check whether an Asset is enabled or not on LS server console?

2) How do I "enable" the asset?

3) Why does a fresh Lsagent installtion not automatically "enable" the asset? It just does not make sense.

Appreciate if anyone can help.

Ls server version: 10.2.3

Lsagent Log:

2023-05-09 17:01:47,498 [23] INFO === Service Stopped ===
2023-05-09 17:01:57,835 [5] INFO Client Version: 10.0.1.1
2023-05-09 17:01:57,845 [5] INFO Cleaning up older versions...
2023-05-09 17:01:57,891 [5] INFO Reading ini file.
2023-05-09 17:01:57,950 [5] INFO Getting asset id
2023-05-09 17:01:57,950 [5] INFO Existing asset id found: 96ac9c00-c272-4f4f-a748-e9c665bf0c33
2023-05-09 17:01:57,951 [5] INFO Creating communication channel
2023-05-09 17:01:57,953 [5] INFO CreateReachableEndPoint for 96ac9c00-c272-4f4f-a748-e9c665bf0c33
2023-05-09 17:01:58,380 [5] INFO Creating InternalCommunicationSender to URL https://10.0.0.100:9524/lsagent
2023-05-09 17:01:58,382 [5] INFO Getting asset status from the server
2023-05-09 17:01:59,020 [5] WARN InternalCommunicationSender: Asset is not enabled
2023-05-09 17:01:59,021 [5] INFO Saving ini settings
2023-05-09 17:01:59,022 [5] INFO Creating ini backup.
2023-05-09 17:01:59,023 [5] INFO Waiting 4 hours until next iteration

1 REPLY 1
Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support

Hello there!

Our tech support team should be able to assist you with this: https://www.lansweeper.com/contact-support/