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Report on Ticket SLAs
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Report on Ticket SLAs
J_Hol
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06-07-2022
04:49 PM
We need to set up a report on Tickets and their SLAs, specifically:
Closed within SLA
Open within SLA
Open - Out of SLA
Closed - Out of SLA
within a certain time period.
Please advise what we need to set up this report.
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