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Unannounced Lansweeper price quadrupling

ThKl
Engaged Sweeper II
So apparently since today you have to license a minimum of 2000 Assets, quadrupling the price for everyone below 500 Assets.

We happily payed 500€ for 180 Assets. But paying for 2000? There is no way.
Will there be an option to stay on the 500 Assets tier for ongoing customers?
38 REPLIES 38

wbeavis
Engaged Sweeper
No one mentioned the new monitor functionality (that will likely become a requirement). Most of my users have 2-3 monitors. Easily changing monitors from no charge to charged assets will double our cost.

Is lansweeper trying to lose customers?

FrankSc
Lansweeper Tech Support
Lansweeper Tech Support
wbeavis wrote:
No one mentioned the new monitor functionality (that will likely become a requirement). Most of my users have 2-3 monitors. Easily changing monitors from no charge to charged assets will double our cost.

Is lansweeper trying to lose customers?


Hi, at the moment we don't have any plans to count scanned monitors towards your asset license. We introduced this feature, but it is optional.

FrankSc wrote:
wbeavis wrote:
No one mentioned the new monitor functionality (that will likely become a requirement). Most of my users have 2-3 monitors. Easily changing monitors from no charge to charged assets will double our cost.

Is lansweeper trying to lose customers?


Hi, at the moment we don't have any plans to count scanned monitors towards your asset license. We introduced this feature, but it is optional.


That's shady as hell. This is on your own web site
If extended display data was detected for a monitor asset, that monitor asset counts toward your Lansweeper installation's licensed asset limit. If no extended display data could be found or if the extended display scanning feature is not enabled, the monitor asset does not count toward your licensed asset limit.


So you are misleading people to turn on the feature, then down the road hit them with the additional cost.

wbeavis wrote:
So you are misleading people to turn on the feature, then down the road hit them with the additional cost.


Well they want people to use the new features to justify the price increase.

We first checked out all the features, then removed everything we don't need to reduce the asset count as the asset count is what drives the price but now its 2K there is no point disabling anything apart from maybe less details to maintain.

cswroe
Engaged Sweeper II
Stunned by this as it just penalizes mid-sized businesses and smaller organizations (generally non-profits) and does nothing to those large corporations that meet the minimum number already. If you are going to do a price increase, apply it equally, but to specifically target a single segment of your customers is pretty low.

jconn1980
Engaged Sweeper II
We are already overpaying for licenses because we've purchased for 1000 assets, but we're only using 550 currently. This minimum increase would double our cost which isn't as severe as the original poster, but is enough that we'll be looking at other options when our current license is expiring.

If LanSweeper is going to continue allowing lower minimums for existing customers, I don't know why I should have to reach out to the sales team for this information. We purchased our licenses through a vendor, and I've contacted them about how this will affect our decision to renew in the future.

Obi_1_Cinobi
Lansweeper Tech Support
Lansweeper Tech Support
Thank you for your feedback regarding our updated pricing.

We’re happy to honor the previous pricing if you started a Lansweeper trial before April 21st, 2022, even without a formal quote at hand. If you could reach out to us, we’re happy to accommodate. This offer is valid until the end of May 2022.

For questions about existing licenses and how these changes might affect your next renewal, please reach out to our sales team. We’ll happily look at your specific case in detail and provide you with all the information you need.

Our sales team can be contacted here: https://www.lansweeper.com/contact-sales/

danielm
Champion Sweeper II
Cin Dee wrote:
Thank you for your feedback regarding our updated pricing.

We’re happy to honor the previous pricing/



Really? news to me about that. we were FORCED to give up our previous license of unlimited assets since you would
not renew it anymore.....


danielm wrote:
Cin Dee wrote:
Thank you for your feedback regarding our updated pricing.
We’re happy to honor the previous pricing/

Really? news to me about that. we were FORCED to give up our previous license of unlimited assets since you would
not renew it anymore.....


Exactly this is my concern as they have said as long as we don't change our plan etc it will carry on for at least one renewal, but I saw what happened with the unlimited plan and those promises.