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Unannounced Lansweeper price quadrupling

ThKl
Engaged Sweeper II
So apparently since today you have to license a minimum of 2000 Assets, quadrupling the price for everyone below 500 Assets.

We happily payed 500€ for 180 Assets. But paying for 2000? There is no way.
Will there be an option to stay on the 500 Assets tier for ongoing customers?
38 REPLIES 38

I'm sorry to say, but at that price point the competition outprices you...

PDQ is $1500 for one admin. And it has hundreds of applications ready to deploy.

Kendal
Engaged Sweeper II

Unless the new plans also change the pricing model away from your "$1 per asset"  model, there isn't enough value to warrant the 400% price increase to those of us in the under 1500 asset range.  

skipITjob
Engaged Sweeper

Our renewal is just around the corner and thankfully (this year) it's still £500.

I will not renew if they increase their pricing. Hopefully the company doesn't grow so much, that I will need more than 500 assets.

The cloud is nice, but a bit lacking... 

Also, lack of LAPS support is concerning...

StevenLC
Engaged Sweeper

I don't understand the logic with cutting off all tiers under 2000 - there's a lot of smaller orgs using LS, and this has completely ruined the value of LS for them.

vonderau
Engaged Sweeper II
Im sorry to say but I think you are all wasting your time.
Lansweeper seems to have stopped caring about it's customers budgets and is only looking for money.
When they forced us off of a legacy Unlimited Ultimate (this was not a small price increase for us we are a 5000+ asset shop) it was with the promise of new features well i'm still waiting for new features that are actually useful and are not hidden behind additional hidden fees.

We are currently in the process of deemphasizing Lansweeper in our environment and replacing it with tools we already pay for such as System Center or are open source like LibreNMS.


As a side note: Lansweeper the giant notification that can't be turned off at the bottom of my screen telling me that I have used 96% of my asset licenses is super customer friendly.

Swezey
Engaged Sweeper
I just looked again and we have 203 assets with 35 of them being monitors so 168 assets that we are paying $500 for. This is $2.98 per asset per year - which seems somewhat OK. When the price increase kicks in, this will balloon to $11.90 per asset per year - a 4X increase. Someone at Lansweeper is not thinking about their pricing models very deeply. A price per asset makes sense but not $2000 if you have a little over 150 assets. So again I'd like to propose either raising the free tier to something like 500 or 1000 OR put in tiers that make it so small companies don't get hammered. Something like:

0 - 250 FREE
250 - 500 $500
500 - 1000 $1000
1000 - 2000 $1500
2000+ $1 per

Anyway, still looking for good alternatives in case we have to jump ship. Any suggestions community?

Swezey
Engaged Sweeper
So new LanSweeper customer here (well as of like Dec '21) and I just found this new pricing model when I upgraded to the latest version. We have about 240 assets and are paying for the 500 asset license. so about 2 dollars per asset per year. That seems reasonable but now we are looking at over $8 per asset - quadrupling! No way I can sell that to management. Since Lansweeper doesn't want to bother with smaller organizations, maybe they just expand the free tier to 500 and let all of us little guys fend for ourselves (no TS, bug fix, etc), and the organizations that have thousands of assets will be worth their time. They could restrict the free customers from the cloud (which I don't use and have never seen) so it's not like I'm consuming any of their resources since it all runs on my infrastructure. But, if they decide to stick with this model, I guess I'll be looking to something else this December. What's good - any suggestions?

CyberCitizen
Honored Sweeper
Keep redirecting people to sales teams to give them the short win for the year, but it looks like more people are finding out about this change and are not happy with it and are starting to voice their opinions.

It is only then that we may get change, stop taking this offline, report your frustrations and anger to the company but keep it public as well so that other users will know and also push for change.

LamerIT
Engaged Sweeper
i bought 500 licenses few weeks before this, but now I am not sure I want to invest in this software, due to possible surprises.
and when we will need more than 500? like 501? i have to pay 2000€ ???


what bother me more is the fact that this is not a buy and use software only, often we invest tons of time and money, and its expensive to change continuosly.

but scalability is not in this company dictionary. pretty sad.

FrankSc
Lansweeper Tech Support
Lansweeper Tech Support
LamerIT wrote:
i bought 500 licenses few weeks before this, but now I am not sure I want to invest in this software, due to possible surprises.
and when we will need more than 500? like 501? i have to pay 2000€ ???


what bother me more is the fact that this is not a buy and use software only, often we invest tons of time and money, and its expensive to change continuosly.

but scalability is not in this company dictionary. pretty sad.


Hi, Please reach out to our Sales team, they will look at your individual case and provide you with the necessary information.
Our sales team can be contacted here: https://www.lansweeper.com/contact-sales/