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What do you use for remote support?

dledger
Engaged Sweeper III
We currently have several hundred users that work remotely. They are either in their homes or in clients homes while working. We have found Lansweepers remote control works great for computers that are in one of our facilities but not for these remote users. We are looking for more of a client type remote access solution. I see on the Forums some are using TeamViewer and some are using UltraVNC. Are there any other options? Has anyone tried both and if so what are your thoughts on which is better?
15 REPLIES 15

Diddyman
Engaged Sweeper
We use Dameware this works fantastically for us, but we are a single site.

bart_anstaett
Engaged Sweeper II
We have had good luck using splashtop for our remote users.

bart.anstaett wrote:
We have had good luck using splashtop for our remote users.


have youbeen able to make it work with Lansweeper?

rader
Champion Sweeper
marceman wrote:
bart.anstaett wrote:
We have had good luck using splashtop for our remote users.


have youbeen able to make it work with Lansweeper?


I followed this thread and it works well with our Splashtop too.
https://www.lansweeper.com/forum/yaf_postst20101_Connect-to-computer-using-Spashtop-Business.aspx#post64556

dailon
Engaged Sweeper
Bomgar. It really works well.

mkollross
Engaged Sweeper
Using ScreenConnect which is now ConnectWise Control. Works great for internal as well as those external to your network.

tireironmike
Engaged Sweeper
I use TeamViewer for my remote users. Works great, especially when they are in a Starbucks or overseas hotel.

afusinato
Engaged Sweeper
TightVNC and have used DameWare.

hysthos
Engaged Sweeper II
you can use the windows tools msra /offerra