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Open Office Hours Q&A

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Lansweeper Office Hours - May 2025

Lansweeper Office Hours - May 2025 Thursday, May 22nd 2025 | 9:00 AM CST/ 4:00 PM CET Register Here: Lansweeper Open Office Hours - May 2025 Spring into efficiency with our May Open Office Hours! Whether you’re looking to optimize your asset managem...

cvigier by • Lansweeper Employee
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  • 0 replies
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Resolved! Error During lansweeperdb backup

I am attempting to update the lansweeper software and following the steps to back up the database beforehand. Services are stopped and my account has permissions. I have received an error stating "Cannot use the backup file -filePath- because it was ...

Custom Report Takes FOREVER to load - Please Help?

Hey guys,I'm not a reporting pro what so ever and so I'm turning to the community for some help!  I have this custom report that takes roughly 30 minutes to load. Was wondering if I could get some help with making it more efficient.  File attached..

Sarah_MacG by • Engaged Sweeper II
  • 67 Views
  • 2 replies
  • 0 kudos

Unable to log support cases

I am unable to log support cases.  I am greeted with this message when creating a case.Sorry an unexpected issue occurred, please follow the instructions below to notify our team.

SW81 by • Engaged Sweeper
  • 28 Views
  • 0 replies
  • 0 kudos

Cisco Switch VLAN ID from SNMP

We have Cisco switches that we are scanning with SNMP and we get a lot of great information!We are however missing the ID/number of the VLAN (like "1234") of each port, we can see with Wireshark that it is collected under OID 1.3.6.1.4.1.9.9.68.1.2.2...

ErikÅ by • Engaged Sweeper
  • 29 Views
  • 0 replies
  • 0 kudos

Vmware ESXI Scanning Issue

At some point in the past few weeks our ESXI Hosts that used to be scanned via Vcenter ( We cannot enable MOB ) have stopped scanning in.  The scan attempts still occur but now we just get a Vmware Error Unknown Error appear on the host asset page.  ...

SW81 by • Engaged Sweeper
  • 66 Views
  • 2 replies
  • 0 kudos

Resolved! Helpdesk Email stopped working after upgrade to 11.1.0.11

I upgraded our LS to 11.1.0.11 last night and this morning emails to helpdesk are not getting logged and no emails are sent to agents.  If a user goes to the portal and submits a ticket from the portal, the ticket is created in LS and agents receive ...

SBaha by • Engaged Sweeper II
  • 9510 Views
  • 15 replies
  • 1 kudos
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Lansweeper Virtual Open Office Hours - May 2025
May 22, 2025 4:00:00 PM
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