Find answers to technical questions about Lansweeper.
Hi! We are on Lansweeper v. 11.1.1.3.Using the drop-down menus in the "Edit ticket" window is bugged.When I have let's say a Category sub-menu where there's listed several ticket categories then the drop-down menu extends too much so I need to scroll...
I noticed since I updated LS with the latest version 11.1.9.1, Performance Scanning is throwing errors for every machine setup, issue message is 'Issue. CheckWMIAccessEventLogOnly - DNS redirected to '''' but expected computer CompName (EventlogOnly)...
How can I limit the assets users will see when clicking on the assets concerning button? I've tried the Used By option under Assets from these relations are displayed. However, even though the AD grp is added as a Used By relation on assets (the user...
Hello all - is there a specific way to stop an agent from assigning tickets to themselves (outside of dicipline)? I've looked into ways of automatically classifying tickets as a different level , etc but looking for a quicker way to accomplish this. ...
Certain service accounts and other types of AD users were added during a scan. How can I remove these from the Lansweeper Database as I don't want them showing up in the CC User pop-up on tickets.
Hello, I use 4 scan server to scan several ip ranges and different domain. I would like to use only one of these servers to deploy packets but I noticed that an asset is deployed packets by the server that scanned it. Is it possible to use a server t...
Is there a way to prevent agents from changing tickets back to unassigned? Currently tickets are auto-assigned to improve SLA. However, agents can move ticket back to unassigned. The ticket then sits unassigned.
When enabling User cleanup will it delete helpdesk tickets associated with the user? We need to keep the tickets for historical purposes.
