Active Directory User Details not update

[Adriano]

Hi All,

in configuration / Server option , I have the flag
"Refresh local Active Directory user details (Department, telephone,... ) in the Lansweeper database"
active,
but the details are never update.
The users are created but never update.
What I can to see for to find my mistake?
Thanks

[Adriano]

Hi,

the user is administrator of domain ... but ... why the first time when the user is create work?

[Andy_Sismey]

Hi,

Does the User account you use for the AD scans have the required security access to see these details, if you do a Run-As Users and Computers MMC can you view them?