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Issue getting License Key

After seeing a few posts about license key issues, it's obvious there a disconnect.  Creating a case through the support portal isn't helping either.  Lansweeper needs to fix the issue.  As I'm a new sweeper, this is not a good first impression for m...

rfuentes by • Engaged Sweeper II
  • 62 Views
  • 1 replies
  • 0 kudos

I haven't receive license key

Hi,We purchase Lansweeper before 1 week and we still not received license key.I'm trying to reach sales or support but no one answers Our reference number is: 520615425 

CKelis by • Engaged Sweeper
  • 348 Views
  • 4 replies
  • 1 kudos

Resolved! Haven't received license key

I paid for my Lansweeper subscription last week but have not been sent a license key (Cleverbridge reference number: 494212029). This is despite contacting the agent who sold me the subscription, and Lansweeper Sales. Can this key be expedited please...

PAT Token Returns 401 Unauthorized

I am trying to query asset data via the GraphQL API using a Personal Access Token (PAT), but I consistently receive a "401 Unauthorized" error with the message "You must be logged in." QUESTIONS:1. Are there additional permissions or scopes that need...

Rogue Devices but WITH OUR AGENT

Scenario: Our lansweeper instance discovered 5 rogue devices. I would understand it if it was simply an end user who brought something in and lansweeper discovered it via IP address.  However, these devices were all discovered via the agent.  Here's ...

FFTY by • Engaged Sweeper
  • 149 Views
  • 1 replies
  • 1 kudos

Resolved! Remove duplicated Asset to User Relations

Hey, we have duplicate asset to user relations, that were created by selecting all windows assets and creating relations by top console user. Can these somehow be removed in bulk in the GUI, or is that only possible by SQL Query?

aron__ by • Engaged Sweeper
  • 356 Views
  • 2 replies
  • 0 kudos

Issue with Scanning

Hi Team,We are facing below challenges please help us with it.1. APs are discovered as “Linux” type.2. Servers and switches are discovered as “Printer” type3. We provided one location IP range, but devices from other regions (mainly PCs) are being di...