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Scanning air gapped environments?

Hi,besides our office environment we have several networks which are totally air gapped. How is it possible to have those networks scanned and results beeing forwarded to lansweeper? Within those air gapped networks there are IT assets as well as OT ...

swsswr by • Engaged Sweeper III
  • 3687 Views
  • 7 replies
  • 0 kudos

Resolved! Can I disable TLS 1.2 in Lansweeper?

I have a cyber request to disable TLS 1.2 on my Lansweeper server. Reading within the forums, it appears that TLS 1.2 is a requirement for the LsAgent to work as intended and TLS 1.2 must be enabled.  Without affecting the functionality negatively of...

Stopping helpdesk from emailing out history of a ticket

Hi,We are just evaluating the Helpdesk section of Lansweeper. Every time someone does an update to a ticket, an email is sent to the requester (which is fine). However, the email always contains the entire history of the ticket, rather than just the ...

AndyIps by • Engaged Sweeper II
  • 4885 Views
  • 3 replies
  • 0 kudos

Naming (AssetName) of network device

We have some network devices which are using mDNS and SNMP.. The mDNS hostname is generated by the system and is not changable. It seems that Lansweeper is scanning mDNS after all other protocols and sets the AssetName to the mDNS name.Is it possible...

Cloud API's to edit assets

Hi All, I couldn't find any information in the API docmentation so I figured I would reach out to the community. Are there any API's available through LS Cloud that allow the modification of asset information, specifically the state, location, and co...

Dan909 by • Engaged Sweeper II
  • 6728 Views
  • 8 replies
  • 2 kudos

Resolved! IP range used by Lansweeper Cloud

Hi, We are setting up Lansweeper Cloud but we are working based on the IP addresses rather than URLs to block/allow.  Yes, we know it's a bit backward but are looking to improve things very soon.  Does anyone know what IP range we need to allow out f...

Fred-LAN by • Engaged Sweeper
  • 2964 Views
  • 2 replies
  • 0 kudos

Resolved! Edit Ticket menu in Helpdesk

Hi! We are on Lansweeper v. 11.1.1.3.Using the drop-down menus in the "Edit ticket" window is bugged.When I have let's say a Category sub-menu where there's listed several ticket categories then the drop-down menu extends too much so I need to scroll...

Sanderr by • Engaged Sweeper II
  • 6546 Views
  • 9 replies
  • 0 kudos