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Resolved! IP range used by Lansweeper Cloud

Hi, We are setting up Lansweeper Cloud but we are working based on the IP addresses rather than URLs to block/allow.  Yes, we know it's a bit backward but are looking to improve things very soon.  Does anyone know what IP range we need to allow out f...

Fred-LAN by • Engaged Sweeper
  • 2945 Views
  • 2 replies
  • 0 kudos

Resolved! Edit Ticket menu in Helpdesk

Hi! We are on Lansweeper v. 11.1.1.3.Using the drop-down menus in the "Edit ticket" window is bugged.When I have let's say a Category sub-menu where there's listed several ticket categories then the drop-down menu extends too much so I need to scroll...

Sanderr by • Engaged Sweeper II
  • 6450 Views
  • 9 replies
  • 0 kudos

Location and Icon sizes

Good morning!After years of putting it off, I've finally started to dive into the location mapping feature of Lansweeper.  I uploaded the floorplans that I have available, but they are fairly small.  Well, small enough that having all of the assets f...

Resolved! Exclude Scanning Assets w/Agents

Currently we have assets with LSAgent on them that are also in the IP range for network scans. Is there anyway to exclude workstations with the agent installed from these scans?Other assets in those ranges might not be able to run the agent or the in...

BigFish7 by • Engaged Sweeper
  • 2092 Views
  • 1 replies
  • 0 kudos

Resolved! Strange Problem - AssetID is being overwritten repeatedly

We have installed new access points in the network and configured them accordingly for SNMP.The problem:There is only a single entry for an access point, and when a new scan of the network is performed, you can see how the AssetID is overwritten from...

steffen by • Engaged Sweeper II
  • 1399 Views
  • 1 replies
  • 0 kudos

Resolved! No asset linked

We are having an issue where in the LsAgent category we have over 100 entries for - No asset linkedHow can I start to troubleshoot this as it only seems to be growing in terms of entries and I am concerned that these may be machines trying to report ...

Jonnym by • Engaged Sweeper II
  • 9881 Views
  • 5 replies
  • 1 kudos

CMDB questions last logged on vs owner

Is it possible to change the data to show the user who logged on most in within the last 5 logons on vs last logged on user. We are trying to dial in a report to show the owner vs last logged on user, as you might have a teammate or IT person log onc...

rickbell by • Engaged Sweeper
  • 1415 Views
  • 2 replies
  • 0 kudos

LsAgent Scanning Issues

We are having issues with some remote assets not showing up from LsAgent. I'm trying to narrow down what the reason could be, but had some questions regarding when LsAgent actually scans and sends information from a laptop.Does LsAgent run as soon as...

rinks by • Champion Sweeper II
  • 2480 Views
  • 1 replies
  • 0 kudos