What tools are available to troubleshoot the helpdesk module? We have it setup and running but occasionally, certain emails are being ignored instead of creating tickets. Is there a log I can look at?
I like to use the filter to narrow a search, it's a quick way to get info without using reports. My question: Is it possible to exclude results by using a NOT in these filters?Example: Want to know which servers don't have the last version of a part...
Hi to all.I'm creating report that need to have CPU, speed, number cores, RAM, Ip, MAC, system hdd size, serial, and MB model.It seems that when i put tblProcessor the VM-s in report are duplicating. No problem with laptops and desktops.Can someone h...
I would like to manually review all assets and mark them as either approved or not approved. Then I would like to get a report or view showing all assets that are not approved. How could I accomplish this?
Hi,I also have a ticket on this open with support. But I'd also like to ask if anyone here already encountered this:we are using lansweeper helpdesk for tickets here. If I create a ticket and add a cc user I get a list containing al our ad users whic...
Hello, I do have a report for our Out of warranty devices which works fine, but I need to get the location so I've added the column tblO365User.City which also works ok.But there is a difference of number of devices scanned when I add this tblO365Use...
When Lansweeper scans/adds new computers to its database it doesn't populate/update the Custom fields 'Location', 'Building' or 'Department' from Active Directory.I have these entered in AD and it would be great if I didn't have to manually update th...
I am new to writing reports in lansweeper and need a report that tells who created and submitted each ticket. If possible can it also show from what department the user is in. I know there is a premade report that says the user who the ticket is rela...
