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Active Directory User Details not update

Hi All,in configuration / Server option , I have the flag "Refresh local Active Directory user details (Department, telephone,... ) in the Lansweeper database"active,but the details are never update.The users are created but never update.What I can t...

Adriano by • Engaged Sweeper
  • 2963 Views
  • 2 replies
  • 0 kudos

O365 Modern Authentication Exchange EWS?

Does Lansweeper's email support modern authentication when using the Exchange EWS method with O365? We had this working previously, but recently disabled basic authentication and Lansweeper doesn't seem to be able to authenticate anymore. Is there a ...

vabello by • Engaged Sweeper II
  • 11653 Views
  • 5 replies
  • 2 kudos

IP Location "undefined"

Hi,I would like to understand why some Assets are not being considered part of a defined Asset Group.For example, I got an Asset Group, which is called "Main Site Wireless".But then the assets which are being scanned show on “IP Location” field “Unde...

dmarques by • Engaged Sweeper II
  • 7599 Views
  • 4 replies
  • 1 kudos

Lansweeper unreachable

Hello,I have Lansweeper installed on a computer. The thing is that if it is not unlocked the computer then i cannot reach it from a different computer. Is there a solution to this?I want it to be reachable at all times.I am using lansweeper webconsol...

saffo by • Engaged Sweeper II
  • 1341 Views
  • 0 replies
  • 0 kudos

Response emails don't get added to the ticket

Setting up Lansweeper helpdesk for our organization. As the Subject says, although email is configured and I can create tickets via email, responses from the users don't get added to the ticket. Not sure where the culprit is.

jhornung by • Engaged Sweeper
  • 1619 Views
  • 0 replies
  • 0 kudos

Add Scanner as Device

Hi,I whould like to add document scanners to the devices (where Mouse, Keyboard, Printer, Tape and Modem still there).Can anybody please describe the steps how to?Thanks

Fred by • Engaged Sweeper
  • 3153 Views
  • 1 replies
  • 0 kudos

Uninstall ClickOnce applications

HelloMany of our users installed ClickOnce applications.We want to remove them with Lansweeper.I know that we must run the uninstall task with currently logged in user rights,and that it is only possible to remove it for the currently logged in user,...