We’re currently experiencing a high volume of support requests, which may result in longer response times — thank you for your patience and understanding.

General Discussions

Find answers to technical questions about Lansweeper.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Topics in this forum

Resolved! Microsoft August 2025 Patch Tuesday Audit

Good morning All,Seeking some help with installing the patch Tuesday Report Script. Here is the error:Try_Convert' is not a recognized built-in function name. 'Try_Convert' is not a recognized built-in function name. Incorrect syntax near the keyword...

Walker12 by Engaged Sweeper
  • 1292 Views
  • 4 replies
  • 0 kudos

Merging duplicates (retaining info from both)

We've recently set up our Lansweeper installation, having use the server local model years ago. To get better info, we started testing installing the agent, but we're having duplication issues. The thing is, both records have useful information and d...

JonU by Engaged Sweeper
  • 240 Views
  • 3 replies
  • 0 kudos

Limiting custom fields?

Is it possible (or maybe this is just a suggestion) to set a custom field to only be available to a certain asset type? In our case, we have a vendor code we need to keep for a couple dozen printers, but that field is irrelevant outside of that scope...

JonU by Engaged Sweeper
  • 228 Views
  • 1 replies
  • 0 kudos

Discover the New Lansweeper UI

Lansweeper’s refreshed user interface is now in preview mode! Our Reboot & Review microlearning highlights the most important changes — from new dashboards and streamlined asset interactions to accessibility improvements built for everyone. Take 5 mi...

Tim_N by Lansweeper Employee
  • 274 Views
  • 0 replies
  • 0 kudos

Resolved! Asset question on tags

When I put a serial number in the search in Assets. I see 2 enters. One with a white tag and a Windows tag. What is the differance and will it take 2 licenses? Picture attached. 

Lansweeper Tags.png
RichardS by Engaged Sweeper
  • 473 Views
  • 2 replies
  • 0 kudos

Welcome to Lansweeper Academy

Start your learning journey today We are excited to introduce Lansweeper Academy, your new home for learning everything about Lansweeper. Here, you can build skills, explore new topics, and get more value from your platform at your own pace. You will...

LS-Academy-Final.png
cvigier by Community Manager
  • 289 Views
  • 0 replies
  • 2 kudos

OT Scan not pulling any data

Hello, I'm trying to do a test scan for a 1756-L83E/B card but when I do it only shows the model, IP and MAC. Nothing on the position, bus size, firmware, etc. The scan summary shows it scanned with Profinet on port 65535 or no protocol used at all. ...

jama by Engaged Sweeper II
  • 333 Views
  • 4 replies
  • 0 kudos

Resolved! Haven't received license key

I paid for my Lansweeper subscription last week but have not been sent a license key (Cleverbridge reference number: 494212029). This is despite contacting the agent who sold me the subscription, and Lansweeper Sales. Can this key be expedited please...