When a user creates a new ticket via the Dashboard, they can select the ticket type from a drop-down box.I can not figure out how this list is sorted, but it's not via htbltickettypes.tickettypeid, alphabetically or otherwise.Is there any way to get ...
I was wondering if there is a possible feature on the helpdesk that allows agents to close out tickets silently so users on the ticket do not get emailed at all. If there is no feature for this is there a possible method or technique that can be done...
Hi, recently I have been looking at updating our email dispatching rules. I tried to create new ones but get this error now: Error while saving:INSERT INTO htblspecialrulesconditions (ruleid, type, condition, text) VALUES (@p1,@p2,@p3,@p4) Conversion...
HiIn Lansweeper, Asset Management, under "Asset Type" we have too much options.IE we don't tag Alarm Systems, we don't have "Automotive" , FAX or 40 other of the entries that are there.to make it easier for my team, id like to remove all the unwante...
I have been working on a way to utilize asset radar within a large VLAN based environment. I had a theory of installing another scan service on our DHCP Server to be able to capture DHCP packets from all subnets to provide MAC information on all the ...
Hi,installed the debian repostory package lansweeper-repository_7.0.0_amd64.deb on 2 different machines. Afterwards I followed instuctions from https://community.lansweeper.com/t5/sites/install-it-agent-discovery/ta-p/67029#Linux with this line of co...
Good day everyone,Looking for the possibility to get a list of IP Locations through API.Couldn't find any reference neither in the API documentation, neither in the public Postman collection.Is it possible and how?Thanks.
All,Has anyone been successful in scanning Cisco IP phones? I am working with support to troubleshoot this problem but wanted to ask the greater community here as well. Phones are detected as webservers or network devices when scanned....which only...
