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Default Agent to specific Team

Is there a way to have any ticket assigned to a particular agent to also be automatically assigned to a specific team ? This agent belongs to all teams but we'd like all their tickets to automatically default to a particular team.Thanks

bcrider by • Engaged Sweeper
  • 3545 Views
  • 1 replies
  • 1 kudos

Can't edit certain ticket states

I am trying to edit the description of certain ticket states (Open, In Progress, and Awaiting Reply) but nothing is happening. Are these ticket states unable to be edited?

Noah by • Engaged Sweeper
  • 2895 Views
  • 1 replies
  • 0 kudos

Firefox Updater.

Is there an installer to bring Firefox up to the current version? I have 5 different versions of Firefox and if one installer can update them all... that would be great.... (Lumberg voice)

jshakour by • Engaged Sweeper
  • 3123 Views
  • 1 replies
  • 0 kudos

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