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Lansweeper Not Updating the Database

Once a device is removed off the network it does not automatically delete that device. This causes some problems and requires an administrator to keep track of all users and devices they have deleted from Active Directory and then go back into Lanswe...

Remove installed AutoCAD patch

We recently used Lansweeper to install the AutoCAD 2018.1.1 update (patch) and then discovered that it breaks an important feature we use quite a bit. As you can imagine, we would now like to remove it. However, since it's a patch, it doesn't show up...

mmb by • Engaged Sweeper
  • 4313 Views
  • 1 replies
  • 0 kudos

Removing Old Assets - Not working?

Maybe I'm missing something here but my installation of Lansweeper appears to be lying to me. Our server cleanup settings are set to 'Permanently delete assets not seen in the last 60 days'. However, I have a number of assets that are much older that...

doone128 by • Engaged Sweeper III
  • 9681 Views
  • 4 replies
  • 0 kudos

Licence management

Hi,on the search bar, i've searched "project professional..".there are 4 assets listed.But there is no Project pro licence key inside the Recovered Licence keys of one of those assets Why lansweeper is able to detect software, but not all the Product...

Switch to IIS from IIS Express

We are currently running lansweeper in production using IIS Express on Server 2012 R2. We have been discussing moving to IIS this week. Is there any way to do this without a complete re-install of lansweeper?

MikeHenson by • Engaged Sweeper II
  • 13697 Views
  • 3 replies
  • 0 kudos

Close ticket without sending email

Hello,I have a few unsolicited emails that came into our helpdesk inbox and they have created tickets. When I close the ticket it sends an email to the originator. I get an auto reply back EVERY time and it re-opens the ticket.I have changed the use...

Auto Assign Tickets per Location

Hi, we are trying to setup the help desk and have hit two significant issues. 1. We would like to pre-populate the location information based either on the users AD OU, AD company field.2. With this location information we would like to automatically...

khancock1 by • Engaged Sweeper II
  • 12742 Views
  • 7 replies
  • 2 kudos

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