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dealing with duplicate IPs / machines showing online

Using Lansweeper vv. 6.0.230.48Curious if anyone else has found a way to handle this situation:We have a 10.1.10.x subnet that is used for VPN connections. Lansweeper will scan a workstation on this subnet and associate it's IP address with that wor...

galesj by • Engaged Sweeper II
  • 7268 Views
  • 3 replies
  • 0 kudos

Have no Default Type?

We are looking to user Lansweeper across a couple of departments, however, we would need it so when a user raises a ticket on the system, they would be forced to choose a type and not have a default of say "IT Support".Is this possible? Thanks in ad...

mhosking by • Engaged Sweeper
  • 3449 Views
  • 1 replies
  • 0 kudos

Asset Problem

Hi, anyone experience that all your asset is already scan but once you start to add in location the asset will not show or available. anyone can help me with this thank you

arlan by • Engaged Sweeper
  • 3277 Views
  • 1 replies
  • 0 kudos

SLA on Ticket for Users?

We are slowly rolling out Lansweeper helpdesk at my work and we are being asked the question from users if they can see our 'SLA' timer on their ticket.Is this possible?Thanks,Martin

mhosking by • Engaged Sweeper
  • 3882 Views
  • 1 replies
  • 0 kudos

Scanning VMware vCenter

vCenter doesn't appear as an asset when scanned using either the vmware type or the SSH type. I'm using the vCenter Linux appliance.Any help would be appreciated, or is LanSweeper incapable of creating an asset for vCenter and I have to manually crea...

Adobe Acrobat 2017 license key

I am currently using Lansweeper to help with our software auditing and found that the Acrobat 2017 on computer is being detected, but the key is not being retrieved. I know I need to probably set up a custom registry scan, but has anyone already don...

LS 7 disable the login page

In LS 6 I used IIS and windows auth in IIS and have the system in my local intranet and it auto logs me in, no login box no nothing and I go straight to the dashboard. LS 7 has a login page and now I have to provide credentials. I did not immediately...

AZHockeyNut by • Champion Sweeper III
  • 3096 Views
  • 1 replies
  • 0 kudos

LSPush vs LSAgent

I searched the KB articles but could not find anything describing the difference between lspush and the new lsagent. Should we be installing lsagent on PCs that have lspush? And should we remove lspush from those systems?From what I have read so far,...

BrianF by • Engaged Sweeper
  • 9263 Views
  • 5 replies
  • 2 kudos