We’re currently experiencing a high volume of support requests, which may result in longer response times — thank you for your patience and understanding.
Hi, is there a way to set default Helpdesk tabs? So when each agent opens lansweeper can see their own tabs? I set 4 different tabs, but when I turn off the PC I have to select them again and also select the sort way again.
Hi,We are currently moving our End-point protection product from Kaspersky to SEP. Once the device has SEP installed any scan by lansweeper fails (ping failed/RPC failed/off-line/firewalled) error messages are generated.What do I need to change wit...
Hi,I am running version 5 Lansweeper on a Windows 2008 server. I would like to upgrade to version 6 and need to know if a server rebot is required.We have only one admin user and it is still being used as an evaluation tool, but it is installed on pr...
I understand Lansweeper cannot scan for chromebooks and that is okay. I was going to add them manually. I downloaded the template to do a mass import since we have over 1000 chromebooks, however column F in the spread sheet template labeled 'AssettTy...
Hi. LanSweeper used to update last user automatically. If you were on the asset page, if someone logged in, it would refresh immediately. It is not updating currently. Is there a setting I am missing? Let me know please.Thanks.Jayme
Hi there folks,our deployment page takes a 10 sec break everytime you load it. Then shows us this error messageIt basically means:[size=6]A script on this page may be busy, or it may have stopped responding. You can stop the script now, open the scri...
With regard to the WMI errors that occasionally appear "scanning takes longer than 2 hours, repair wmi on this machine"Is it possible to reduce the 2 hour timeout of WMI scanning?
I have created a Custom field for our own asset number. How could I import or populate my own asset number into the custom field based on the serial number? Otherwise, I have to do a manual way to input the data on each device.
