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Auto Assign Tickets per Location

Hi, we are trying to setup the help desk and have hit two significant issues. 1. We would like to pre-populate the location information based either on the users AD OU, AD company field.2. With this location information we would like to automatically...

khancock1 by • Engaged Sweeper II
  • 15893 Views
  • 7 replies
  • 2 kudos

Move Lansweeper Installation

Hi,I need to install our Lansweeper to another Server, we use a SQL Database.I found this Artikel but iam not sure about the Installation Otions. Reinstalling Lansweeper on new computer• Delete or disable the Lansweeper service on your current serve...

R_S by • Engaged Sweeper II
  • 6549 Views
  • 1 replies
  • 0 kudos

Scanning WMWare Servers

I’m trying to get my VmWare servers in Lansweeper but it is not working fine. We have 3 ESX Host, of course with different IP numbers and Host names. When I scan the three IP adresses the following happens:Only ESX01 and ESX02 are visible in Lansweep...

Resolved! Creating Tickets through Voicemail

We are just starting to explore our trial of the Helpdesk and have run into a curiosity. We use Skype for Business as our Corporate phone system. It is set up to send us a transcribed email when someone leaves us a voicemail. I set up our "Helpdes...

dledger by • Engaged Sweeper III
  • 22634 Views
  • 11 replies
  • 0 kudos

Resolved! How do you get the asset total in a report

Hello,I have created a report that involves all the PC's on the network. Is there a way I can get the total sum of the assets into the Report? I usually export my reports to Excel, so would I just find the total asset sum after I export it to Excel?O...

akira by • Engaged Sweeper II
  • 15869 Views
  • 5 replies
  • 1 kudos

Trigger actions

We have a few pieces of software that keep showing up on our machines, and I'd love to find a way for Lansweeper to uninstall these automatically upon detection. Is there any way to do that, or anything similar?

acooney by • Engaged Sweeper II
  • 4750 Views
  • 1 replies
  • 0 kudos