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Reports - Tickets Created By

I am looking for a report for "Tickets Created By". This field is in the History tab of the ticket. It is the first entry on all tickets. So I'm guessing this information is recorded somewhere. I just want to be able to get a count of how many ti...

dpoll7428 by • Engaged Sweeper II
  • 6600 Views
  • 2 replies
  • 0 kudos

Resolved! Lenovo MIIX 510-12ISK no chassis type listed

I have a batch of Lenovo MIIX 510-12ISK Windows 10 tablets and when they are scanned by Lansweeper, the System Chassis page has No information found.I have found out that there are some new Chassis types in the SMBIOS 3.0 Specification as shown in th...

poweld1 by • Champion Sweeper
  • 4898 Views
  • 1 replies
  • 0 kudos

Requirements for removing old assets

My Understanding is that for assets to be removed after lets say 30 days, the following attributes need to meet the 30 days or greater requirement.LastSeenLastActiveScanLastIPScan.If the field for one of these attributes is blank for an asset, how wi...

GaBo by • Engaged Sweeper
  • 8117 Views
  • 4 replies
  • 0 kudos

Resolved! Dynamic Groups for File/Registry Scanning

Hi Lansweeper Community,I have been tasked with creating a Dynamic Group that lists scanned registry or file items.I noticed that the Filter for the Asset Fields within the Dynamic Groups do not list the option for files or registry items. I thought...

dscoland by • Engaged Sweeper III
  • 5019 Views
  • 2 replies
  • 0 kudos

Resolved! Table tsysOS does not have all computers

We have a report with configuration of all computers and we have detected many computers are not registered in table tsysOS so that it does not know OSname although that computers are Windows 10. Anyone has the same problem?Thanks in advance

Issues updating lansweeper

I have attempted multiple times now to update Lansweeper to no avail. The Lansweeper launches (or seems to) and then simply never opens anything. A service runs for it on task manager however there is no evidence it is actually running. I really trie...

Resolved! Add ticket URL to email?

Hey guys, new user to lansweeper here, been using it for about 6 months as an asset management and internal helpdesk ticketing system.I don't "live" in lan sweeper I just jump into it as the tickets trickle in to resolve them. It would be a lot easie...