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Resolved! Asset Type Custom

Hello, I'm fairly new to lansweeper currently running into some issues. I'm trying to prep lansweeper and customize lansweeper assets so when I sync it to out helpdesk everything will match up. The issue I'm running into is when I tried to change the...

jaycii by • Engaged Sweeper
  • 5008 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong Supply detection

After we did the upgrade, we're suddenly getting the wrong supply information from our Lexmark printers, using SNMP v3 MD5 DES.I checked the devicetester, and it gets all the right OIDs and right values, but LANSweeper claims that all supplies on all...

Resolved! IP Address Rainges not working

Hi I am running version 6019 and have a few Asset groups set up for ip address ranges, a few of these are not working, once the subnet has been scanned the devices appear in Undefined group if I edit the address range and just save it, the assets a...

mspeight by • Engaged Sweeper
  • 7737 Views
  • 5 replies
  • 0 kudos

Resolved! Dell Printer Serial Number Scan Issue

Currently using v 6019 and we have a lot of Dell printers. Each one that I've gone through and checked so far has had the wrong serial number. This is causing purchase date and warranty information to be wrong because the serial number is for equipme...

bnob by • Engaged Sweeper
  • 4796 Views
  • 1 replies
  • 0 kudos

Resolved! Problems with scaning hainging up

Hello All.we are very happy with Lansweeper, but after updating to v6019, we are having problems that the scanning queue is "building up". so every week ore so, the server needs a reboot to fix this problem. is this a problem in the new version? will...

Reen87 by • Engaged Sweeper II
  • 3540 Views
  • 1 replies
  • 0 kudos

Resolved! Warranty Info

I would like to know if it's possible to have a database script created to clear the contents of the Warranty Tables? We are having proxy issues using Zscaler and it would be nice to clear the tables just before we make changes to the proxy settings...

mrdaytrade by • Engaged Sweeper III
  • 3586 Views
  • 1 replies
  • 0 kudos

Resolved! Active Status

I have created a custom class of asset and have inserted assets into this manually. I have the option selected to set assets to non-active if not seen in past so many days. Will they be set to inactive when this process is ran or is that only for w...

Resolved! LS6 user access management a slight fail?

Folks,in LS5, I simply integrated the web access in the IIS and mapped the AD groups to the respective functions.In LS6, I can plunder the completed AD for all accounts, but I can't map groups to respective functions.As example: all technical support...

Thor by • Engaged Sweeper II
  • 4863 Views
  • 2 replies
  • 0 kudos