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Ticket Creation - User Concerning Selection

As the subject and description explain....It would be beneficial to allow for setting of a filter to limit the breadth and depth of users that show up in the drop down lists for user selection in areas such as "user concerning" and "add cc user" so a...

turturis by • Engaged Sweeper II
  • 6088 Views
  • 1 replies
  • 1 kudos

Easy import of OSX?

I understand there is no API that we can use to import devices so am having an issue. We have Mac desktop and laptops that we cannot turn SSH on for due to security. We noticed that when using LSPush it will create a file .ls.txt that it is possible ...

tcooper by • Engaged Sweeper III
  • 7192 Views
  • 5 replies
  • 0 kudos

Resolved! Ticket Viewable for all AD Members

Hi there!i want to make a ticket viewable to all AD Members in our company (it´s about a major problem with our telephone connection). If i want to view the ticket from a user it says: "Zu diesem Ticket haben Sie keinen Zugang" (you have no access t...

TKAdmin by • Engaged Sweeper II
  • 7530 Views
  • 2 replies
  • 0 kudos

Resolved! Combine Multiple Packages into one

Has anyone figured out a way to combine all the packages created into one? I know the xml shows steps and such, I was wondering if there was another way to simply edit the xml to do this. Thanks, David L.

Lakatta by • Engaged Sweeper III
  • 4310 Views
  • 1 replies
  • 0 kudos

Resolved! Import Ticket Date Error

I am trying to import tickets from an existing ticket system as a csv file. After using the import ticket template and defining the fields necessary I am receiving 1 error, "String was not recognized as a valid DateTime". I have set the date to the c...

deziner22 by • Engaged Sweeper II
  • 9305 Views
  • 3 replies
  • 1 kudos

Resolved! Ping Status Orb on Reports

I am wondering if it is possible to add the ping status orb to the reports or asset list. We would like to know if the machine is online before deploying some of our packages to the machines. Thank You

del019589 by • Engaged Sweeper
  • 7728 Views
  • 1 replies
  • 0 kudos

Resolved! Shut off New Features

Hello;Will there be a way to disable the Helpdesk / KB features. While theyre a great improvement overall, Some of us already have other's in place for this and wouldnt be looking to replace them.thanks!Carlos

aragones by • Engaged Sweeper II
  • 10814 Views
  • 4 replies
  • 0 kudos
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