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Resolved! Report Writing assistance- list a specific "lnk" file

Is there a way to setup a scan in Lansweeper for a Specific File on the dekstop (an LNK file)?We have a particular Java based software does not show up in the "Add/remove programs" list so Lansweeper does not show it as "installed". It installs itse...

Resolved! Last IP Scan Times Not Matching Scan Triggered

I'm confused as to how this is supposed to work. We have an IP Scan that runs every night at midnight. However, this morning we are noticing that some assets were not updated at midnight. Looking at the scan times, I see this for a sample asset:Last ...

laurin1 by • Engaged Sweeper III
  • 21780 Views
  • 13 replies
  • 0 kudos

Resolved! Can you have scans not hit VOIP devices?

Hello!I'm wondering if there's a way to have Lansweeper not scan VOIP devices. We have quite a few VOIP phones and they're all on the same DHCP scope as our computers are so they get hit by the IP range scan. Is there any way to have it not add them ...

Walktimus by • Engaged Sweeper
  • 8015 Views
  • 2 replies
  • 0 kudos

Resolved! Fixed IP addresses

Can Lansweeper audit for machines that have a fixed IP address rather than our normal configuration which is DHCP obtained.Can it also check for RDP changes (remote access)

archercj by • Engaged Sweeper
  • 10983 Views
  • 3 replies
  • 0 kudos

Resolved! Rename Computers, keep history

Hi,i want to rename computers and to keep their history. I read Hostname Change/Duplicate MAC address and now know that i have to rename the computers name first in Lansweeper. More work than i want to do since in Asset ID is mentioned that there wil...

EZAG by • Engaged Sweeper
  • 14167 Views
  • 10 replies
  • 0 kudos

Resolved! Add another state?

We have users that work from home now, but we would like to keep track of the equipment still. Is there a way we can add a custom state to the asset? For example, "Off campus", which LS would then keep the device as "active" even beyond our 30 day ...

RTI_IT by • Champion Sweeper
  • 11738 Views
  • 6 replies
  • 0 kudos

Resolved! Missing fqdn in assets

hello support-Team,our company has a subsidiary at location sofia and the scanned assets from this location don't have a fqdn-entry in the asset page.for notice: there is no domaincontroller/domain at this location. it's only a Workgroupwhy are the f...

group-it by • Engaged Sweeper II
  • 9433 Views
  • 3 replies
  • 0 kudos

Resolved! Exporting a report that produces a large amount of data

I'm running a software audit report that is producing 550,000 lines.If I try exporting this to Excel I get the 64k limit error and it won't export (when will Excel 2010 be supported?)If I try exporting it to a CSV it will either give up the ghost or ...

archercj by • Engaged Sweeper
  • 8170 Views
  • 3 replies
  • 0 kudos