Date field on new ticket doesn't work for 2025

[adm-abrown]

I created a ticket type last year which included a field for date and time. This was working fine until someone told me today it doesn't work. I checked and I can log a ticket if I choose a date in 2024 but once I select one in 2025 it says 'invalid value'. Any advice? I've tried removing it and adding another date field to see if someone with that one was corrupt but it does the same. All services are up to date.

[Obi_1_Cinobi · Accepted solution]

Hello there!

This issue is resolved in Lansweeper version 12.2.1.6. You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgebase/updating-your-installation/

If needed, you can always check our changelog to see all the additions, changes, and fixes that have been implemented in the Lansweeper software: https://www.lansweeper.com/changelog.aspx

The latest Lansweeper installer can be found here: https://www.lansweeper.com/update-lansweeper/
The latest LsAgent installers can be found here: https://www.lansweeper.com/download/lsagent/

[Obi_1_Cinobi · Accepted solution]

Hello there!

This issue is resolved in Lansweeper version 12.2.1.6. You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgebase/updating-your-installation/

If needed, you can always check our changelog to see all the additions, changes, and fixes that have been implemented in the Lansweeper software: https://www.lansweeper.com/changelog.aspx

The latest Lansweeper installer can be found here: https://www.lansweeper.com/update-lansweeper/
The latest LsAgent installers can be found here: https://www.lansweeper.com/download/lsagent/

[DaveJohnson]

Same issue for me. When you pick the date from the pop up calendar it formatted correctly (i.e. 01/08/2025) but you have to remove the leading digit for it to work so it is 1/07/2025. 

What is interesting is after you submit the ticket it adds the leading digit back to the date.

[DaveJohnson]

I submitted case 00625336 for this issue.

[DaveJohnson]

LS Support responded...

The current Lansweeper version has a known issue with date fields in helpdesk tickets, and a fix should be included in one of our next releases. The validation is erroneously only accepting dates with two-digit days.

We recommend checking our changelog when a new version is released to ensure this fix (LAN-16949) is included. You can find our changelog here:

• https://www.lansweeper.com/changelog.aspx

[Obi_1_Cinobi · Accepted solution]

Hello there!

Thanks for keeping the community up to date! Lansweeper version 12.2.1.6 is live now and contains the fix you are looking for. You can update to the latest Lansweeper version by following the steps in this guide: https://www.lansweeper.com/knowledgebase/updating-your-installation/

[Salva]

Hi, 

This worked for me:

7/1/2025 --> working fine

07/01/2025 --> invalid value

[dlittleNE]

This worked for me also.

The issue I have is that I use the pop up calendar and select a date and it appears as 01/01/2025