Email not creating tickets (was working) (gmail)

[jkot]

/configuration/HelpdeskEmail/

Email not creating tickets. The gmail account that was being used for this is no longer removing the messages from the gmail account either. This was working. Users would send email to support address, email would then create a LANSweeper HD ticket and the email was also removed from the gmail account.

What happened?
How do we fix this?


Nothing on our side has changed.

[jkot · Accepted solution]

Gmail required all accounts to re-login. All settings were reset.

Updated email settings. Then after restarting LANSweeper services (and IIS), the emailed tickets populated the Helpdesk portal.