Lookup of user mobile devices missing from intune

[CisH]

all my devices from intune are showing in lansweeper. But they are not associated with the user who has the mobile. 

Where did I go wrong or is it not possible. I have been trying to see in the community for answers but there is none. 

[CisH]

Thx for the reply.

In intune we are able to see all the devices a user have. Laptops and mobile devices like telephone. 

So any suggestion for more troubleshooting.

[FrankSc]

Hello CisH,
If the UPN of the account is found during the Intune scan and it matches with a Scanned AD account, the accounts should be linked correctly. But if there is a mismatch, the user will not be shown.